RE: [User Testing] A11Y user testing sessions

Hi Amr,

We have been doing user testing with disabled participants and assistive technologies since 2004, so we could certainly help you with this, whether you are looking to totally outsource the testing or if you want to do some of the activities in-house and develop your capability.

I always recommend that clients achieve a high level of technical accessibility before considering user testing, by which I mean being WCAG 2.1 AA conformant or at least close to it. Ideally, you should do some assistive technology testing too. If you don’t, the user testing will not be as effective as it could have been and it will just find lower-level issues that could have been found more easily and cheaply by technical testing. Ideally, the user testing should only reveal issues that could not have been found by other means.

Steve Green
Managing Director
Test Partners Ltd


From: Amr Thameen <amr@remesh.ai>
Sent: 28 October 2020 21:46
To: w3c-wai-ig@w3.org
Subject: [User Testing] A11Y user testing sessions

Hey there -

I am a senior product designer at Remesh<http://www.remesh.ai>, looking to improve the accessibility of our participant experience. I was wondering if folks here can direct me to services or companies which can help us with testing the experience with real users. My team has been owning this project but we are trying to test our work and the improvement we are making with different people and different assistive technologies.

Also if you have any recommendations on messaging applications that are accessible so we can look at some of their work, that would be great too. Thank you so much!

Cheers,
Amr