RE: White Paper: Digital Accessibility: Perceptions, Expectations and Reality

Hi Joppe and interest group
Thanks so much for pointing this error out Joppe,- we noticed this after it was put online and hadn't had time to fix that issue.  It is all fixed now, so hope it didn't disrupt the reading too much.



Regards,

Dr Vivienne Conway, F ACS (CP)
Director

Web Key IT Pty Ltd
PO BOX 681 Wanneroo, WA 6946
Phone:    (08) 9206 3987
Mobile:   0415 383 673
Email:       v.conway@webkeyit.com<mailto:v.conway@webkeyit.com>
Website:  www.webkeyit.com<http://www.webkeyit.com/>


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This communication, including any attachments, is intended solely for the named addressee. It is confidential and may be subject to legal professional privilege. If you are not the intended recipient, please contact me immediately by reply email, delete it from your system and destroy any copies. This email is subject to copyright, no part of it should be reproduced, adapted or transmitted without the prior written consent of the copyright owner. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of Web Key IT Pty Ltd.



From: Joppe Kroon <J.Kroon@topdesk.com>
Sent: Friday, 22 May 2020 5:58 PM
To: Vivienne Conway <v.conway@webkeyit.com>; w3c-wai-ig@w3.org
Subject: RE: White Paper: Digital Accessibility: Perceptions, Expectations and Reality

First off all, thanks for making this white paper available!
I did notice a mistake however.

The infographic for "Perceptions" includes the statement:

"
60% State that issues raised in evaluations were fixed, with only 12% stating this had not happened
"

The PDF however has this under "Expectations", giving a much different idea of who is saying this.
More importantly, I think the numbers are wrong here because the PDF says elsewhere:

"
Following the questions about complaints of the website's accessibility, we asked respondents if they had gone back to check if the issue had been fixed. While almost 60% stated they had, it is a concern that over 40% did not go back to check. [...]

Of those users who did go back and check, approximately 12% found the issue had been fixed, while almost 40% stated that it had not been fixed. Some users stated that they were not sure if it had been fixed or not (5%).
"

Kind regards,
Joppe Kroon


From: Vivienne Conway<mailto:v.conway@webkeyit.com>
Sent: donderdag 21 mei 2020 02:47
To: w3c-wai-ig@w3.org<mailto:w3c-wai-ig@w3.org>
Subject: White Paper: Digital Accessibility: Perceptions, Expectations and Reality

On Global Accessibility Awareness Day, Web Key IT are pleased to make our White Paper freely available from: https://www.webkeyit.com/white-paper/

The White Paper is the result of surveys conducted last year, to which many of you contributed.  Please feel free to download the paper and let us know your thoughts.



Regards,

Dr Vivienne Conway, F ACS (CP)
Director

Web Key IT Pty Ltd
PO BOX 681 Wanneroo, WA 6946
Phone:    (08) 9206 3987
Mobile:   0415 383 673
Email:       v.conway@webkeyit.com<mailto:v.conway@webkeyit.com>
Website:  www.webkeyit.com<http://www.webkeyit.com/>


[cid:image001.png@01D031AC.8D1D0690]

This communication, including any attachments, is intended solely for the named addressee. It is confidential and may be subject to legal professional privilege. If you are not the intended recipient, please contact me immediately by reply email, delete it from your system and destroy any copies. This email is subject to copyright, no part of it should be reproduced, adapted or transmitted without the prior written consent of the copyright owner. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of Web Key IT Pty Ltd.