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Re: Remote usability testing with disabled people

From: Juliette <piazza.juliette@gmail.com>
Date: Sun, 26 Feb 2017 08:41:49 +0000
Message-ID: <CAB3-otOT40FMH9f2hZM_gg=SE-iRMPHuhicjo33eat=OLzNxCw@mail.gmail.com>
To: "Beranek, Nicholas" <Nicholas.Beranek@capitalone.com>
Cc: "accessys@smart.net" <accessys@smart.net>, Lars Ballieu Christensen <lbc@sensus.dk>, Wayne Dick <waynedick@knowbility.org>, "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
Hello Beranek,

I've gone to face-to-face interviews. My role was to get in touch the
disabled testers and the user researchers. To be honest, user researchers
didn't know anything about how to behave when you are interacting with
people with access needs. They were kind of nervous and embarrassed and
testers felt it. A well-done face-to-face testing is definitely better than
a remote testing. However, user researchers don't necessarily have the
expertise. That's why I want to offer them the most easiest and suitable
way of doing user testing so that they will be more inclined in involving
disabled people.
Juliette


On 26 February 2017 at 04:28, Beranek, Nicholas <
Nicholas.Beranek@capitalone.com> wrote:

> We want to make things better. The best way to do that is get real users
> to test your product. I see no problem with wanting to use remote usability
> testing specific to those with disabilities.
>
> The face-to-face interviews: have you gone to them? That seems to be the
> best to satisfy both worlds: effective user testing and convenience for the
> tester.
>
>
>
> Sent with Good (www.good.com)
> ------------------------------
> *From:* accessys@smart.net <accessys@smart.net>
> *Sent:* Saturday, February 25, 2017 5:42:31 PM
> *To:* Lars Ballieu Christensen
> *Cc:* Wayne Dick; Juliette; w3c-wai-ig@w3.org
>
> *Subject:* Re: Remote usability testing with disabled people
>
>
>
> Why????
>
> they won't be the only ones using it
>
> Bob
>
>
> On Sat, 25 Feb 2017, Lars Ballieu Christensen wrote:
>
> > Date: Sat, 25 Feb 2017 23:29:56 +0100
> > From: Lars Ballieu Christensen <lbc@sensus.dk>
> > To: accessys@smart.net
> > Cc: Wayne Dick <waynedick@knowbility.org>,
> >     Juliette <piazza.juliette@gmail.com>,
> >     "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
> > Subject: Re: Remote usability testing with disabled people
> > Resent-Date: Sat, 25 Feb 2017 22:30:39 +0000
> > Resent-From: w3c-wai-ig@w3.org
> >
> > Talking strictly about accessibility, it would probably make sense only
> to involve users with proficient IT and AT skills for these kinds of user
> tests.
> >
> > Kind regards,
> >
> > Lars
> >
> > Sendt fra min iPad
> >
> >> Den 25. feb. 2017 kl. 23.14 skrev accessys@smart.net:
> >>
> >>
> >> another item that must be considered is the braod spectrum of people,
> disabilities, platforms and adaptive equipment being used. also the level
> of skill that various users have.
> >> on this list we have many who could probably plow their way thru just
> about any old hack but will the new user. or person using odd software that
> may be generations old be able to use the sites.
> >> hard to know with remote or any kind of testing that is not controlled.
> >>
> >> X number with this disability
> >> Y using this software
> >> etc etc etc.
> >>
> >> Bob
> >>
> >>
> >>> On Sat, 25 Feb 2017, Wayne Dick wrote:
> >>>
> >>> Date: Sat, 25 Feb 2017 12:22:08 -0800
> >>> From: Wayne Dick <waynedick@knowbility.org>
> >>> To: Juliette <piazza.juliette@gmail.com>
> >>> Cc: "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
> >>> Subject: Re: Remote usability testing with disabled people
> >>> Resent-Date: Sat, 25 Feb 2017 20:48:22 +0000
> >>> Resent-From: w3c-wai-ig@w3.org
> >>> This is a critical enterprise. There are others that are similar. In
> all
> >>> these cases I have started to worry about the ethical treatment of
> human
> >>> subjects. How do you address this?
> >>> Sincerely, Wayne Dick
> >>>
> >>>
> >>>> On Saturday, February 25, 2017, Juliette <piazza.juliette@gmail.com>
> wrote:
> >>>> Hello,
> >>>> I launched,  Inclusight, a startup that provides disabled participants
> >>> for user testings. After providing for a while, disabled participants
> for
> >>> face-to-face user testing, I figured out this was not the best
> solution.
> >>> It's not convenient at all for disabled people as they need to travel
> and
> >>> to plan the session a long time in advance. And when they start the
> >>> testing, they figure out they cannot use their own familiar
> configurations.
> >>> It's also a pain for user researchers who, on top of that, are not
> always
> >>> aware of how is it to work with disabled people.
> >>>> That's how I came up with the ambition of offering remote usability
> >>> testings for disabled people. At this stage, I am looking for
> professionals
> >>> willing to share with me their experience in doing remote user testing
> with
> >>> vulnerable or disabled people. I want to understand how you could make
> the
> >>> most benefit from Inclusight.
> >>>> I am looking forward to hearing from user researchers, web
> accessibility
> >>> experts or any other professionals.
> >>>> Kind Regards,
> >>>> --
> >>>> Juliette
> >>>>
> >>>
> >>
> >>
> >>
> >>
> >
> >
> >
> >
>
>
>
>
> ------------------------------
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-- 
Juliette
Received on Sunday, 26 February 2017 08:43:05 UTC

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