Findable Help Update

Hello,

This email summarizes our current status on Findable help and suggests a
way forward. Please take a look and email back if you have additional
suggestions. We will survey this for the March 2nd meeting.

*Background*
We last worked on Findable help at the January 5th meeting
<https://www.w3.org/2021/01/05-ag-minutes.html#t11> (Survey Results
<https://www.w3.org/2002/09/wbs/35422/wcag22-findable-help-updates/results> .
We had also discussed this at the December 1st meeting
<https://www.w3.org/2020/12/01-ag-minutes.html#item03>.

The the current version of the SC text and understanding is at
https://w3c.github.io/wcag/understanding/findable-help.html

The core difficulty is with the use of "set of web pages"  in the SC. Other
SCs that use this term do not rely on it as heavily for scoping.  Findable
Help requires the tester know whether a page is in a set, and if certain
help mechanisms are available. Then the tester can determine if those help
mechanisms are available consistently across the set.  It is difficult to
tell how a user will determine what a "set of web pages" is

*Suggested Way Forward*

We suggest removing the set of web pages reference entirely so it reads:

For web pages that make available one or more of following ways to get help:


   - Human contact details;
      - Human contact mechanism;
      - Self-help option; or
      - A fully automated contact mechanism,

Access to that way of finding help is included in the same relative order
on each page.


You can preview the updated understanding and text at
http://raw.githack.com/w3c/wcag/findable_help_february_2021/understanding/22/findable-help.html

Best regards,

Rachael

-- 
Rachael Montgomery, PhD
Director, Accessible Community
rachael@accessiblecommunity.org

"I will paint this day with laughter;
I will frame this night in song."
 - Og Mandino