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Re: persona quotes for wcag 2.1

From: Alastair Campbell <acampbell@nomensa.com>
Date: Tue, 5 Jun 2018 08:43:48 +0000
To: "lisa.seeman@zoho.com" <lisa.seeman@zoho.com>, Glenda Sims <glenda.sims@deque.com>
CC: public-cognitive-a11y-tf <public-cognitive-a11y-tf@w3.org>, "W3c-Wai-Gl-Request@W3. Org" <w3c-wai-gl@w3.org>
Message-ID: <9C84F740-D6FB-4293-BDF8-3AA7AA3F9860@nomensa.com>
Hi Lisa,

It should go without saying that there would be no intent to be offensive or demean any group.

The personas were sourced from the “stories of web users” [1] that have been available for a while. I wasn’t involved in creating that, but it seems clear that it is simply a range of people with tasks & roles that are relatable and people that you might meet in day to day life.

The ‘job’ that any particular persona has is not based on any concept of class or seniority, but how well it can be used to explain the barriers people face and how they can be overcome. E.g. working at a supermarket provides a frame of reference for using technology to do calculations, reviews, & purchases.

I’m sure Glenda, Shawn and the team would welcome positive contributions, after all, it is only in the last few days that the proposed personas from COGA became available [2].

Kind regards,


1] https://www.w3.org/WAI/people-use-web/user-stories/

2] https://rawgit.com/w3c/coga/master/persona/persona.html

From: "lisa.seeman"

Does anyone else find it offensive how wcag documents persona for coga groups tend to do things like bagging groceries?
Of course we do include people with intellectual disabilities but I feel there is a huge disservice in the balance of these persona as they perpetuate the myth that we are not in the target audience for professional or academic content.

All the best

Lisa Seeman

LinkedIn<http://il.linkedin.com/in/lisaseeman/>, Twitter<https://twitter.com/SeemanLisa>

---- On Tue, 05 Jun 2018 00:23:22 +0300 Glenda Sims <glenda.sims@deque.com> wrote ----

Hi Y'all,

I think there are draft persona quotes for all of the WCAG 2.1 SC already.  They are published here:  https://w3c.github.io/wai-intro-wcag/standards-guidelines/wcag/new-in-21/

Let me pull out the COGA SC persona quotes specifically:
1.3.5 Identify Input Purpose (AA)
§ Persona: Supermarket assistant<https://www.w3.org/WAI/people-use-web/user-stories/#supermarketassistant> with dyslexia and dyscalculia:

           *   Quote for when it is a problem:

              *   "My address is so complicated. There's lots of numbers and long words. It's hard to type it all without making mistakes."

           *   Quote for when it works well:

              *   "I love websites that can automatically fill it all in for me. Then I don't have to work so hard to get the numbers and spelling right."
              *   Note: This works because the fields use autocomplete.

1.3.6 Identify Purpose (AAA)
§ Persona: Gamer with language processing disability:

           *   Quote for when it is a problem:

              *   "I have software that changes the words in the navigation into symbols. It doesn't work at all with some websites."

           *   Quote for when it works well:

              *   "It works pretty well with some websites."

2.2.6 Timeouts (AAA)
§ Persona: School playground aide with cognitive disabilities:

           *   Quote for when it is a problem:

              *   "I was selecting my Employee Benefits and was comparing the different plans. When I went back to select the Health Plan, it had timed out and lost all the information I had already entered."

           *   Quote for when it works well:

              *   "When I started the Employee Benefits app, it told me how many minutes I had to complete the forms."
What do y'all think?

glenda sims<mailto:glenda.sims@deque.com>, cpacc<http://www.accessibilityassociation.org/certification>   | team a11y lead | 512.963.3773

        deque systems<http://www.deque.com>  accessibility for good

On Thu, May 31, 2018 at 9:21 AM, lisa.seeman <lisa.seeman@zoho.com<mailto:lisa.seeman@zoho.com>> wrote:

Hi Folks

WCAG  are asking us to make some quotes for persona for the understanding document for wcag 2.1

See https://www.w3.org/WAI/GL/wiki/Persona_Quotes_for_2.1_Understanding_Documents

we have
Identify Input Purpose
Identify Purpose
and Timeouts

Can we propose some quotes?
All the best

Lisa Seeman

LinkedIn<http://il.linkedin.com/in/lisaseeman/>, Twitter<https://twitter.com/SeemanLisa>

Received on Tuesday, 5 June 2018 08:44:20 UTC

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