Re: Usability, UCD, UX, or '"Usable Accessibility'" TF and Extension

Hi Laura,

An excellent post, something that’s worth revisiting.

It’s something I’ve been around a few times (my background is HCI, from when UX used to be called usability), and the crux of it seems to be process.

I.e. The way to make something usable is to go through a certain process, it isn’t something you can write (effective) rules or guidelines for. The more you learn about it the more ‘usability guidelines’ don’t fit many scenarios. It would be like the physics universal equation – so general it applies to nothing in practice.

For me the question is whether WCAG can or should mandate a UCD process, or come up with a more usability-testing based approach.

Unless WCAG can mandate or test the process, I think Gregg’s post about the scope probably still applies.

Kind regards,

-Alastair