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RE: Developing Websites for Older People comment reply

From: <saylordj@wellsfargo.com>
Date: Wed, 22 Sep 2010 07:56:10 -0500
To: <w3c@ipouncey.co.uk>, <shawn@w3.org>
CC: <w3c-wai-eo@w3.org>
Message-ID: <DC44CF1AAC5F3E4C8D87CDA1C47D84D253E6DA11D9@MSGCMSV21012.ent.wfb.bank.corp>
I approve of this response.

-----Original Message-----
From: w3c-wai-eo-request@w3.org [mailto:w3c-wai-eo-request@w3.org] On Behalf Of Ian Pouncey
Sent: Wednesday, September 22, 2010 4:49 AM
To: Shawn Henry
Cc: EOWG (E-mail)
Subject: Re: Developing Websites for Older People comment reply

Hi Shawn,

I also approve of your response. It is interesting that Chris has the
opposite opinion to me of recommending access to a human customer
service as a primary solution. Is there time for EO to dicsuss this on
an upcoming call?


On Tue, Sep 21, 2010 at 3:23 PM, Shawn Henry <shawn@w3.org> wrote:
> Dear EOWG,
> A participant of the WCAG working group provided comments on the final draft
> of Developing Websites for Older People, which is at:
> http://www.w3.org/WAI/EO/Drafts/sites-older-users/
> The comments are online at:
> http://www.w3.org/egov/wiki/User:Cbeer/WCAG_20100909
> A draft reply to the commenter is below.
> Please review the draft reply below and send any comments to the list in
> preparation for discussion in EOWG this Friday.
> Thanks,
> ~Shawn
> Dear Chris,
> Thank you for your comments on the draft Developing Websites for Older
> People document.
>        Document: http://www.w3.org/WAI/EO/Drafts/sites-older-users/
>        Comments: http://www.w3.org/egov/wiki/User:Cbeer/WCAG_20100909
> Please find below responses from EOWG.
> # Overall comments:
> Many of the aspects you raise are beyond the scope of this document, which
> is intended for developers who are looking for concrete guidance on how to
> improve their websites rather than for background information.
> Some of these aspects are covered in the Literature Review [1], which
> provides the foundation for this document. The Literature Review is
> currently a working draft and we welcome your comments on it, too, if you
> are interested.
> [1] Web Accessibility for Older Users: A Literature Review
>  - <http://www.w3.org/WAI/intro/wai-age-literature>
> We also expect readers of this document to have read Web Accessibility and
> Older People: Meeting the Needs of Ageing Web Users [2] and obtained
> additional background about older people using the Web before they read this
> document. (Although of course we cannot be certain that they have other
> background information, it is not the purpose of this document to provide
> it.)
> [2] Web Accessibility and Older People: Meeting the Needs of Ageing Web
> Users
>  - http://www.w3.org/WAI/older-users/
> # Perceivable information and user interface - CAPTCHA
> As this technique is not applicable to all websites (in particular, to the
> many websites of smaller organizations or of individuals) and not ideal for
> many people (for instance, because of cost of making a call, limitations of
> phone operator availability, etc). This does not make it apt to weight it
> above other technical solutions that provide alternatives that are integral
> parts of a website.
> # Operable user interface and navigation - Distractions (audience)
> The level of conformance that website owners select or must adhere to is a
> policy question and out of scope for this particular document.
> # Robust content and reliable interpretation - Older equipment/software
> This document maps some of the needs of older people identified in the
> Literature Review to existing WCAG 2.0 Techniques. Developing such
> techniques is, however, out of scope of this particular effort. We encourage
> the development of additional WCAG 2.0 Techniques that we can add to this
> document.
> Thank you again for taking the time to read and comment on this document.
> Regards,
> Andrew Arch,
> Shadi About Zahra,
> Shawn Henry,
> for EOWG
> ###
Received on Wednesday, 22 September 2010 12:57:22 UTC

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