Re: Comments on "Contacting Organizations with Inaccessible Websites"

I am reading this again [1]. Comments to archive for now, until next 
time we work on the document again. Perhaps it might be useful to 
tactfully suggest to people that the problems they are having are due to 
their not knowing how to use the browser. For example, text size might 
simply be a question of knowing how to adjust this in the browser. 
Colour combinations could be about knowing how to turn off stylesheets. 
This could help people avoid contacting organisations unnecessarily. WAI 
already has some of this information [2] so it could be enough to link 
to it.


[1] http://www.w3.org/WAI/EO/Drafts/responding/
[2] http://www.w3.org/WAI/changedesign


-- 
Alan Chuter
Departamento de Usabilidad y Accesibilidad
Consultor
Technosite - Grupo Fundosa
FundaciĆ³n ONCE
Tfno.: 91 121 03 30
Fax: 91 375 70 51
achuter@technosite.es
http://www.technosite.es

Received on Tuesday, 25 August 2009 07:18:28 UTC