- From: Alan Chuter <achuter@technosite.es>
- Date: Fri, 19 Jun 2009 09:13:18 +0200
- To: EOWG <w3c-wai-eo@w3.org>
I think that the "Tips and Advice:" block is useful but people need to know why it's there. Or is it obvious? Do they need to read the rest of the document or not? Perhaps "Key points" or "At a glance" would indicate that it is a summary of the rest of the document. Spelling mistake in "And, as we said eaerlier" spelling "earlier." Under "Why Bother": "Many web developers have long lists of potential improvements, but issues raised by customers or site visitors will be more front-of-mind for the site owner and developer." This seems a bit roundabout. Perhaps it could be more direct, including the word "priority": "There is usually a long list of potential improvements to any website, but issues raised by customers or site visitors may be given higher priority." The "Why Bother" section might also mention (without going into specifics) that complaints in the past have resulted in improvements. Perhaps mention names people can search for like "the Target case" or the "Sydney Olympics." Under "Alternatives to Direct Contact" it might be better for people to do this *first* to avoid going it alone in ignorance of some wider initiative already being organised by a disability organisation. Is email the best way to complain? Emails are very easy to ignore and offer no proof of posting. They can get caught in spam filters and the sender knows nothing about it. Perhaps a registered letter on paper that requires a signature from the recipient could be more effective. It might be easier to find the name of the officer responsible than to find that person's email address, and then write directly to that person. The letter would get to a secretary and have to be signed for and would sit physically on the person's desk until read or disposed of. regards, Alan -- Alan Chuter Departamento de Usabilidad y Accesibilidad Consultor Technosite - Grupo Fundosa Fundación ONCE Tfno.: 91 121 03 30 Fax: 91 375 70 51 achuter@technosite.es http://www.technosite.es
Received on Friday, 19 June 2009 07:16:09 UTC