Re: draft clerk with cognitive disability


This is great! You brought this character to life. Thanks for the

I've incorporated it at
I adapted the style somewhat, using less technical language where possible
and condensing it somewhat, but tried to keep the essence of what you sent.

None of the content is linked yet -- that will come. 

In any case, we can discuss at the meeting.

- Judy

At 02:31 PM 12/14/00 -0500, Libby Cohen wrote:
>I've taken a stab at developing the scenario for clerk with cognitive
>disability. Would appreciate feedback.
>Many thanks,
>Libby Cohen
>Clerk with Cognitive Disability at an Online Grocery Service
>Timothy has been bagging groceries for the past year at EZShop, an
>online grocery service. He has Down syndrome, and has difficulty using
>abstract concepts. He has limited abilities in reading and doing
>mathematical calculations.
>Recently, he visited the EZShop online customer interface from his
>home and found that because the site was heavily icon based  and
>clearly designed, it wasn't too difficult for him to use. He clicked
>on the icon and it sent his choice directly to an order form.
>Prior to an upgrade of the EZSHop online clerk interface, Timothy had
>a chance to mention to the companys Web developer that he found the
>EZShop customer interface much easier than other similar sites. He
>showed the Web developer that the clear and consistent language and
>layout of the site, as well as the availability of both text and
>auditory output supported his access to the pages. The Web developer
>decided to implement WCAG 1.0. into the EZShop online clerk interface
>to increase ease of use for Timothy and other employees. Features of
>the new clerk online interface included clear and consistent
>navigation choices (13.4), clear and simple language (14.1),
>supplemental graphic and auditory representation of text (14.2), and
>consistent style of presentation across pages (14.3).
>Timothys job options have changed at EZShop online grocery service.
>He is now conducting quality control for the business.  The order
>presents itself on the company computer to Timothy as product icon
>with text. Timothy uses a touch window to access the icons if he needs
>auditory reinforcement of product description. If an item is missing
>Timothy touches the icon which sends a message to the bagging clerk
>who fills the order.
Judy Brewer    +1.617.258.9741
Director, Web Accessibility Initiative (WAI) International Program Office
World Wide Web Consortium (W3C)
MIT/LCS Room NE43-355, 200 Technology Square, Cambridge, MA,  02139,  USA

Received on Friday, 15 December 2000 00:35:32 UTC