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Re: Personalized web pages

From: Robert Neff <robneff@home.com>
Date: Mon, 20 Dec 1999 23:13:40 -0500
Message-ID: <007501bf4b69$c386bda0$cef80d18@alex1.va.home.com>
To: "Scott Luebking" <phoenixl@netcom.com>, <w3c-wai-gl@w3.org>
Cc: <w3c-wai-eo@w3.org>, "Work-Robert Neff" <Robert.Neff@usmint.treas.gov>
we will be doing personalization soon.  we can include this in our
requirements matrix and see how it works out.  Personalization also depends
on the software selected.  There are some high-end packages like Vignette
story server and others.

by the way, need to convince marketing there are 31 million PWD who are a
market force.  Most marketing execs want to see numbers who buy at the site.
I see personalization as a convincing way because there is  no way to tell
who is hiting us with screen readers.

i am for it!


----- Original Message -----
From: Scott Luebking <phoenixl@netcom.com>
To: <w3c-wai-gl@w3.org>
Sent: Wednesday, December 15, 1999 6:01 PM
Subject: Personalized web pages

> Hi,
> This morning I was meeting with technology people at a bank about some
> technology access issues.  One topic which came up was about the
> trend towards personalized web pages for customers like at MyYahoo, etc.
> One of the questions was how to make it easy to use by blind people.
> I basically said that there are different views of the issues. Some
> blind people want to use the same web pages as sighted people even if they
> are harder to use.  Other blind people prefer that web pages
> be easy to use.  (As one blind user quipped "I'm willing to show the
> world one day a month that I can use the same web pages as sighted
> if I can have the rest of the month to take the easy route".  )
> Now, if a bank can generate the personalized web pages in different
> languages to make it more convenient for the customer, why shouldn't the
> also generate the personalized web pages to be as easy to use as possible
> by blind users?  If the personalized web pages for blind users are
> to be as easy to use by as wide a range of blind customers as possible,
> that would mean that blind users with less cognitive skill or access
> technology acumen would also have their needs addressed.  From a business
> perspective, doesn't it make sense to include as many customer needs as
> possible in the design?  As one bank person asked, how many customers
> would reject a service because it is too simple to use?
> Scott
Received on Monday, 20 December 1999 23:22:23 UTC

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