RE: Request to remove the blacklisting: www.w3.org unaccessible - Ticket#186075

(In-confidence)

Greetings,

Resending.  Copy to site-comments@w3.org

Kind regards,


Joel Gonzalez
NOC Team Leader
+64 22 529 5635
Joel.Gonzalez@2degrees.nz
2degrees.nz | 0508 022 662
2degrees | 47 - 49 George Street | Newmarket | Auckland | New Zealand
​PO Box 8355 | Symonds Street | Auckland 1150 | New Zealand
From: Joel Gonzalez <Joel.Gonzalez@2degrees.nz>
Sent: Monday, 14 December 2020 11:22 am
To: sysreq@w3.org; noc@mit.edu; comments@w3.org
Cc: IncidentManager <IncidentManager@2degrees.nz>; Murray Dixon <Murray.Dixon@2degrees.nz>; IncidentManager <IncidentManager@2degrees.nz>; NOC <NOC@2degrees.nz>
Subject: Request to remove the blacklisting: www.w3.org unaccessible - Ticket#186075


(In-confidence)

Dear Colleagues,

Greetings!

I would like to follow-up our request for the unblocking of our IP range.  Since 9th December (UTC), w3.org has been unreachable from 2degrees network.

We believe there was no reason for our network to be blacklisted by the w3 organization.

Hoping for your kind assistance.

Kind regards,



[cid:image001.png@01D6D20B.D352CAE0][cid:image007.png@01D6D20B.D3377AB0]

From: Ali Jarral <Ali.Jarral@2degrees.nz<mailto:Ali.Jarral@2degrees.nz>> On Behalf Of NOC
Sent: Saturday, 12 December 2020 12:38 pm
To: NOC <NOC@2degrees.nz<mailto:NOC@2degrees.nz>>; sysreq@w3.org<mailto:sysreq@w3.org>; noc@mit.edu<mailto:noc@mit.edu>
Cc: IncidentManager <IncidentManager@2degrees.nz<mailto:IncidentManager@2degrees.nz>>; Harshavardhana Gurumurthy <HarshaVardhana.Gurumurthy@2degrees.nz<mailto:HarshaVardhana.Gurumurthy@2degrees.nz>>; Taras Klish <Taras.Klish@2degrees.nz<mailto:Taras.Klish@2degrees.nz>>
Subject: RE: www.w3.org<http://www.w3.org> unaccessible - Ticket#186075


(In-confidence)


(In-confidence)

Hi W3 support,

Greetings!

I hope this email finds you well.

I'm Ali from 2degrees Mobile Ltd.  2degrees is a major ISP & cellular network provider in New Zealand.

Since some time on 9 December (UTC), w3.org has been unreachable from 2degrees network. Analysis by our engineers indicates this is potentially due to blacklisting or blocking of our traffic.

We are not aware of any reason to be blacklisted and have not received any notice of the same. Can you please investigate and provide feedback urgently as this is impacting customer services and users which need to access resources hosted at w3.org.

We have made a request to unblock the blacklisting to w3 as well via sysreq@w3.org<mailto:sysreq@w3.org>.  Kindly see email thread below

Please see traceroute example below:

[cid:image010.jpg@01D6D20B.D3377AB0]


From 2degrees cellular network (from 118.148.7.79)
[cid:image011.jpg@01D6D20B.D3377AB0]


@ home (2degrees home fibre connection)
[cid:image012.png@01D6D20B.D3377AB0]




Regards


[cid:image013.png@01D6D20B.D3377AB0]

[cid:image002.png@01D6D20B.D352CAE0][cid:image013.png@01D6D20B.D3377AB0]

From: Merlito Capito <Merlito.Capito@2degrees.nz<mailto:Merlito.Capito@2degrees.nz>> On Behalf Of NOC
Sent: Friday, 11 December 2020 6:29 PM
To: sysreq@w3.org<mailto:sysreq@w3.org>
Cc: IncidentManager <IncidentManager@2degrees.nz<mailto:IncidentManager@2degrees.nz>>; Harshavardhana Gurumurthy <HarshaVardhana.Gurumurthy@2degrees.nz<mailto:HarshaVardhana.Gurumurthy@2degrees.nz>>; Taras Klish <Taras.Klish@2degrees.nz<mailto:Taras.Klish@2degrees.nz>>
Subject: Re: www.w3.org<http://www.w3.org> unaccessible - Ticket#186075


(In-confidence)

Hi W3 Team,

Can we get an update  on this issue please.

Regards,


[cid:image015.png@01D6D20B.D3377AB0]

________________________________
From: Arnel Camposano <Arnel.Camposano@2degrees.nz<mailto:Arnel.Camposano@2degrees.nz>> on behalf of NOC <NOC@2degrees.nz<mailto:NOC@2degrees.nz>>
Sent: Friday, 11 December 2020 5:37 PM
To: sysreq@w3.org<mailto:sysreq@w3.org> <sysreq@w3.org<mailto:sysreq@w3.org>>
Cc: IncidentManager <IncidentManager@2degrees.nz<mailto:IncidentManager@2degrees.nz>>; Harshavardhana Gurumurthy <HarshaVardhana.Gurumurthy@2degrees.nz<mailto:HarshaVardhana.Gurumurthy@2degrees.nz>>; Taras Klish <Taras.Klish@2degrees.nz<mailto:Taras.Klish@2degrees.nz>>
Subject: www.w3.org<http://www.w3.org> unaccessible - Ticket#186075


(In-confidence)


Hi w3 Team,



We are writing to inform that we are not able to access the URL www.w3.org<http://www.w3.org> on our network (2degrees). Would you be able to assist us to have a look on this issue please as this is impacting some of our application?



Regards,
[cid:image016.png@01D6D20B.D3377AB0]

________________________________
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