Use case: Social Web for the Enterprise

(ok  this needs a lot of refinement. Please consider it as a sketch of  
what is needed)

[[Category:UserStory]]

= User Story: Social Web for the Enterprise =

== Goal ==

Enable Social Networking in enterprises and with other actors such as  
governments, clients, academia, the army, resellers and clients.

== Summary ==

Enterprises of all sorts need Social Networking to improve  
communication internally and externally, to help find people with the  
required skills, to keep track of commitments, to improves customer  
relations and business relations as well as relations with academia  
and government.

This clearly cannot be achieved within Social Networks that are dataa  
silos, as it would be impossible to respect confidentiality within one  
such network. It requires distributed social networks.

== Actors ==

* Alice, works at Company Zoe
* Bob, is bought a product form company Zoe
* Carol works for the Open University, and does research on plastics
* Victor works for the army
* Yuki, is a company that hosts a neutral Customer service service,  
based in Switzerland
* Zoe, is a company that produces small zoo like animals

== Preconditions ==

== Triggers ==

== Basic course of events ==

* Bob bought a plastic elephant for his child from Zoe. His receipt is  
online at a URL that only he and the company can read, and is located  
on the servers of the Neutral company Yuki, based in Switzerland. (of  
course logging into such a system has to be a one click affair)
* The elephants trunk breaks and Bab phones Zoe, and is passed on to  
Alice in an online web chat system. The conversation is logged and  
visible to members of Zoe and to Bob.
* This report is filed in the company's bug reporting service, which  
both Bob and Alice can see.
* Zoe seaches the intranet to find the plastics specialist, which they  
find by asking on the closest mailing list. The answers are filed in  
the bug report.
* The plastic specialist recomments Carol who works on a new  
interesting thesis in plastics, and who can look into this. She is  
contacted and is willing to participate, and is given access to the  
bug report.
* she asks Bob if he she can have a sample of the plastic, all costs  
covered by the the company Zoe of course. Bob is willing to help,  
having received a new plastic elephant.
* On researching the plastic Carol finds a problem with it, that  
suggests a bad fabrication procedure, after discussion with some  
specialists on Zoe's online forum.
* The specialists contact the plastic manufacturer, and point them to  
the bug report. These on verifying the batch of plastics the elephants  
was made of, discover the flaw and the cause of a flaw. A disgruntled  
employee but some other chemical in the tub before committing suicide  
by throwing himself off a roof, as reported in the online newspapers  
in Barcelona.
* the batch of plastics it is found was also sold to the army which  
used it as seals for some fighter jets. These are immediately  
contacted and given access to the record of the story so far.


== Alternative paths (optional) ==

  * many are imaginable

== Post-conditions ==

Further disasters are averted

== Business rules ==

== Author and date ==

Henry Story

== Further References (optional) ==

Most films by Pedro Almodovar.
--~~~~


Social Web Architect
Sun Microsystems		
Blog: http://blogs.sun.com/bblfish

Received on Wednesday, 26 August 2009 12:27:49 UTC