service levels, quality of service, capital asset types inc. social capital [was] RE: em shared vocabulary

If you're looking for definitions for service levels (timeouts, guaranteed response times, etc.), you may be best off looking at "service level agreements" or SLAs from the IT industry where this field is well defined and response times are often guaranteed in extremely short time frames.  If humans are not involved then finer-grained "quality of service" (QoS) guarantees apply.  (Easy enough to find many good examples by searching).

> capability is composed of various resources but each resource has its own
> characteristics. The resource doesn’t come in a bundle. 

If you're looking for a highest-level abstraction to use to describe every possible resource, capital asset type is the most universal I can think of:

- natural (evolved biological system, serving some purpose, e.g. a sand bar
     preventing hurricane waves from reaching shore, a river yielding water
     or fish, a forest yielding firewood)
- financial (liquid negotiable assets exchanged for other kinds of assets)
- infrastructural/manufactured (something made by humankind, including both
     infrastructure that moves and which does not, like trucks or roads, if
     you want you can further differentiate mobile and immobile assets...
     at least within some time scale in which moving it is impractical, but
     I would do this by establishing a time span in which it won't move, or
     differentiate by usage types including medical, legal/military, etc.)
- human (a human individual, instructional system or social relationships)
  - individual (the individual human person, viewed as a capital resource)
  - instructional (explicit instructions many people can follow including
     technical manuals, warning labels, call scripts, web forms, etc. etc.)
  - social (neither a body nor a set of bits, the relationships between and
     around them that permit reliable identification, trust and cooperation
     even among persons who do not normally share or trade with each other)

Of these, the least easy to characterize is social capital.  So attached is London Health Observatory's overview of social capital metrics used in the management of Greater London's health promotion, infrastructure investment.

It provides good-enough definitions of the capital asset types as above.