Who is "the user"?

Hi all,

As I have been reading a number of the posts on this list, I am now 
wondering if we have established "who" the user is that we are targeting. 
Or whether we have to consider different types of users (with different 
assumed skill or interest levels).

Continuing the automobile dashboard analogy - providing detailed error 
codes found by the CPU in the car would not be useful to the driver (as 
user).  However, they are quite useful to the technician (as user).

Do we have a categorization or set of known "users" that we are targeting?

Regards,
Tim Hahn

Internet: hahnt@us.ibm.com
Internal: Timothy Hahn/Durham/IBM@IBMUS
phone: 919.224.1565     tie-line: 8/687.1565
fax: 919.224.2530