Re[2]: Proposed requirement and use case for web based signage.

Hi Sung Hei,

Thank you for the additional proposal.
It's just what we need.
I added your proposal as R18.
http://www.w3.org/community/websignage/wiki/Web-based_Signage_Use_cases_and_Requirements#R18._Interactivity_with_the_call_center
Check it out, please.

Best regards,
Futomi


On Thu, 25 Oct 2012 05:30:18 +0000
김성혜 <shkim@etri.re.kr> wrote:

> 
> Thank you.
> 
> I have seen the changes, and I think it is well made. Thank you.
> 
> I would like to make proposal for new requirement and use case on interactivity with the call center.
> 
> It is adding telephony service to the sigange device along with remote control of the signage device from the service center.
> 
> Can you consider this requirement too?
> 
> Thanks!
> 
> Regards,
> Sung Hei Kim
> 
> 
> 
> R xx : Interactivity with the call center
> 
> Digital signage terminal can provide real-time communication with the call center of
> the advertised contents. This feature is useful for providing more detailed information
> and assistance to the end-user.
> In general, advertisement in the digital signage device does not have enough
> information for the prospective buyer in making decision on buying a new product.
> The digital signage terminal can be used to communicate with the assistants in the
> call center to get more information which can lead to immediate purchase.
> 
> 
> Use cases
> 
> [Car Sales]
> 
> Monica got consent from her parents in buying her first car. She goes to the famous
> automobile dealer shop where it is always crowded with people. The dealer shop is
> facilitated with many self-service kiosks which provide information of cars that are
> being sold. As Monica manipulates the signage device, she found a car that she is
> interested in. However, it does not have the detailed information that she needs.
> Monica presses a box in the touch screen for call contact with the call center. As the
> call is made through, the signage device sends the information of the car that Monica
> is interested in. Monica talks with the assistant and requests for more detailed
> information. The assistant kindly gives explanation to her questions and also sends
> various information to the signage device in form of pictures, video, text, sound, etc.
> 
> 
> Motivation
> 
> Sometimes, it is more convenient to talk to a person rather than manipulating digital
> signage devices. When a web-based signage terminal can provide real-time duplex
> communication, it can increase the effect of advertisement.
> 
> 
> Gap Analysis
> 
> For communication with the call center or on-line assistants, WebRTC
> (http://www.w3.org/TR/webrtc/) can be used. WebRTC is under conjunctional work
> with IETF RTCWEB WG(http://datatracker.ietf.org/wg/rtcweb/).
> Local media data can be captured by getUserMedia API that is under development
> within the Media Capture and streams
> (http://www.w3.org/TR/mediacapture-streams/).
> The on-line assistant can send the material or URL to the end-user through
> WebSocket API. The digital signage terminal can display that information by fetching
> the material through Ajax.

--
Newphoria Corporation
Chief Technology Officer
Futomi Hatano
--
futomi.hatano@newphoria.co.jp
http://www.newphoria.co.jp/

Received on Thursday, 25 October 2012 13:28:05 UTC