- From: Futomi Hatano <futomi.hatano@newphoria.co.jp>
- Date: Thu, 25 Oct 2012 22:28:40 +0900
- To: 김성혜 <shkim@etri.re.kr>
- Cc: "public-websignage@w3.org" <public-websignage@w3.org>, 김성한 <sh-kim@etri.re.kr>, 현욱 <whyun@etri.re.kr>, 허미영 <myhuh@etri.re.kr>, 강신각 <sgkang@etri.re.kr>
Hi Sung Hei, Thank you for the additional proposal. It's just what we need. I added your proposal as R18. http://www.w3.org/community/websignage/wiki/Web-based_Signage_Use_cases_and_Requirements#R18._Interactivity_with_the_call_center Check it out, please. Best regards, Futomi On Thu, 25 Oct 2012 05:30:18 +0000 김성혜 <shkim@etri.re.kr> wrote: > > Thank you. > > I have seen the changes, and I think it is well made. Thank you. > > I would like to make proposal for new requirement and use case on interactivity with the call center. > > It is adding telephony service to the sigange device along with remote control of the signage device from the service center. > > Can you consider this requirement too? > > Thanks! > > Regards, > Sung Hei Kim > > > > R xx : Interactivity with the call center > > Digital signage terminal can provide real-time communication with the call center of > the advertised contents. This feature is useful for providing more detailed information > and assistance to the end-user. > In general, advertisement in the digital signage device does not have enough > information for the prospective buyer in making decision on buying a new product. > The digital signage terminal can be used to communicate with the assistants in the > call center to get more information which can lead to immediate purchase. > > > Use cases > > [Car Sales] > > Monica got consent from her parents in buying her first car. She goes to the famous > automobile dealer shop where it is always crowded with people. The dealer shop is > facilitated with many self-service kiosks which provide information of cars that are > being sold. As Monica manipulates the signage device, she found a car that she is > interested in. However, it does not have the detailed information that she needs. > Monica presses a box in the touch screen for call contact with the call center. As the > call is made through, the signage device sends the information of the car that Monica > is interested in. Monica talks with the assistant and requests for more detailed > information. The assistant kindly gives explanation to her questions and also sends > various information to the signage device in form of pictures, video, text, sound, etc. > > > Motivation > > Sometimes, it is more convenient to talk to a person rather than manipulating digital > signage devices. When a web-based signage terminal can provide real-time duplex > communication, it can increase the effect of advertisement. > > > Gap Analysis > > For communication with the call center or on-line assistants, WebRTC > (http://www.w3.org/TR/webrtc/) can be used. WebRTC is under conjunctional work > with IETF RTCWEB WG(http://datatracker.ietf.org/wg/rtcweb/). > Local media data can be captured by getUserMedia API that is under development > within the Media Capture and streams > (http://www.w3.org/TR/mediacapture-streams/). > The on-line assistant can send the material or URL to the end-user through > WebSocket API. The digital signage terminal can display that information by fetching > the material through Ajax. -- Newphoria Corporation Chief Technology Officer Futomi Hatano -- futomi.hatano@newphoria.co.jp http://www.newphoria.co.jp/
Received on Thursday, 25 October 2012 13:28:05 UTC