Re: Recap from WebRTC World

On 24/07/2013 1:50 AM, Göran Eriksson AP wrote:
>>
>>   * Troubleshooting WebRTC: There is a gaping hope when it comes to
>>     user-facing diagnostic tools.
>>
> Just to make sure I understand Your point- could You elaborate in what 
> You mean and add some concrete proposals? Do You for instance mean the 
> stats API?
>
Hi Göran,

     Imagine you wrote a production web conferencing app and customers 
are calling tech support saying "It doesn't work" where do you begin?

     A good starting point is looking at Skype. Skype provides a 
user-friendly UI that gives a quick overview of potential network, 
hardware, configuration problems and allows you to drill-down for more 
information. I am asking for:

  * A user-facing UI that allows you to drill down from a high to low level.
  * Make this functionality available through an API so applications can
    collect this information programmatically and, say, refund a user if
    a meeting was aborted due to no fault of his own.

     One problem I found very hard to diagnose (in development, not to 
mention production) is why I was getting smooth video at home but choppy 
video at a customer's location. Is the bandwidth too low? Is the latency 
too high? Is the router dropping UDP packets? Is the CPU usage too high 
(leading WebRTC to drop frames)? Etc... It goes on and on. The stats API 
dumps a lot of information (too much for me to parse quickly, obviously) 
but even with all this information it's hard to come up with a 
conclusive answer to these actions.

Gili