Re: [Maturity Model] User Research is not User Experience

Hello Karen,

Thank you so much for your mail and suggestion!

I have created an issue for this which can be found at:
https://github.com/w3c/maturity-model/issues/132

We'll take it up from there where it also can be tracked.
Please let us know if you have any questions.

Regards,
Jake Abma


Op zo 11 sep. 2022 om 03:05 schreef Karen Hawkins <
khawkins@essentialaccessibility.com>:

> Hi all,
>
> Regarding the Maturity Model, I wanted to bring to your attention the
> difference between User Experience and User Research.
> In section 3.4.1.3, the title of the section is "User Experience", yet the
> content is specific to "User Research".
>
> The design phase cited in section 3.4.1.1 includes tasks to be performed
> by roles such as User Experience (UX) Designers and User Interface (UI)
> Designers. *The design phase is where the user's experience is crafted*
> primarily by these 2 roles. Content Designers contribute of course, but UX
> and UI design the experience.
>
> The research phase can and should wrap the entire Software Development
> Lifecycle. The research is the gas that fuels additional features / updates
> (while also contributing to the initial design and launch of course). So
> the output of the research activities turns into requirements that UX and
> UI intake to craft the experience. It is absolutely possible to design
> without any research. You see? So the experience is crafted in design with
> or without research.
>
> Therefore, I would recommend that you change the title of section 3.4.1.3
> to "User Research".
>
>
> *Karen Hawkins, CPACC*
>
> Head of Accessible UX Design
>
> +1-416-508-2431
>
> khawkins@essentialaccessibility.com
>
> *______________________________*
>
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