Significant paper on chatbot accessibility

Dear colleagues,
Please note the following paper, written by presenters at the WAI Communities of Practice Symposium, for its relevance to our natural language interface accessibility work.
Stanley, J., Brink, R. T., Valiton, A., Bostic, T., & Scollan, B. (2022). Chatbot Accessibility Guidance: A Review and Way Forward. In Proceedings of Sixth International Congress on Information and Communication Technology (pp. 919-942). Springer, Singapore.

Despite the copyright date, the paper is available now via libraries with an appropriate journal subscription.
https://link.springer.com/chapter/10.1007/978-981-16-1781-2_80

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