Re: Ideas for soliciting feedback on site

I think making it easier to provide feedback is a very good idea.
But adding questions to the main page would make that page more
complicated. I think a link in a prominent position (maybe next
to the search link) for providing feedback (maybe two at the maximum,
one for mail-based feedback and one for form-based feedback)
would be best.

Adding questions to all pages (rather than a feedback link
to all pages, which would be a good thing) would be overkill;
it would probably scare people away more than bring help,
along the lines of "hey, if they don't have any clue about
what they want to talk about, and have to ask me on every
page, their stuff might not really be worth much.

As for questions, I'd first ask the questions that the
respondents are most motivated to ask, such as "What
did you look for?", "What do you think is missing?",
and so on. At the end, some quick questions about the
commenter him/herself, easy to skip, can be added.

Regards,    Martin.

At 21:10 04/12/16, Richard Ishida wrote:
 >
 >During the last GEO telecon we discussed ways of soliciting information
 >about users and their feelings about the /International site.  We decided
 >to use email to do two things:
 >
 >1. decide what questions to ask
 >2. decide where to place the questions
 >
 >We felt that it would be best to add the questions directly on the page
 >where possible, rather than just add a link pointing to the survey.  Space
 >for such a thing is very limited, however. So we need to decide on two or
 >three questions, and express them very succinctly, using check boxes or
 >radio buttons where possible, plus one comment field.  I suspect we could
 >also provide a link to a fuller survey for those who would like to answer
 >in more detail.
 >
 >
 >Questions
 >=========
 >
 >We could ask questions such as the following:
 >
 >who are you / what is your role? **
 >what level of expertise do you have on the Web?
 >what level of expertise do you have in i18n?
 >what topics are you interested in?
 >how easy was it to find what you were looking for? **
 >why did you come here? **
 >did you find the level of information too complex? just right? too simplistic?
 >
 >I have marked the telecon group's preferred questions with **. Do you have
 >proposals about the best questions to ask?  Do you want to propose some
 >wording and alternatives?
 >
 >
 >Where to ask
 >============
 >
 >Rather than ask about specific pages initially, we felt it would be better
 >to start with questions about the site in general.  At a later date we may
 >consider adding a set of questions to the bottom of FAQ or article pages, etc.
 >
 >One obvious place to put questions is under "Task Forces" on the Activity
 >Home pag http://www.w3.org/International/ - we might want to also add an
 >'advert' for that higher up that would appear above the fold.
 >
 >I think we could maybe also add questions under the stuff on the right to
 >all second level pages, eg http://www.w3.org/International/articles/ and
 >http://www.w3.org/International/resource-index etc
 >
 >
 >Tracking visitors
 >=================
 >
 >Russ said that it is believed that a 2% response rate would be considered
 >successful - ie. 2% of visitors to site fill in the questionnaire.  We
 >should monitor site visits to assess how we're doing.  I'll need to talk to
 >the W3C systems team about getting such figures. (I did try twice already,
 >but will try again.)
 >
 >
 >RI
 >
 >
 >============
 >Richard Ishida
 >W3C
 >
 >contact info:
 >http://www.w3.org/People/Ishida/
 >
 >W3C Internationalization:
 >http://www.w3.org/International/
 >
 >Publication blog:
 >http://people.w3.org/rishida/blog/
 >

Received on Friday, 17 December 2004 07:56:22 UTC