HowTo.gov, Customer Service Planning & StratML

Brand's message prompted me to convert to StratML format the about us
statement for the HowTo.gov site as well as the strategic planning document
he cites.  

 

They are available, respectively, at
http://xml.gov/stratml/drybridge/index.htm#H2G &
http://xml.gov/stratml/drybridge/index.htm#CSSGA or, more specifically,
http://xml.gov/stratml/carmel/H2GwStyle.xml &
http://xml.gov/stratml/carmel/CSSGAwStyle.xml 

 

The milestones document he cites could be converted to StratML Part 2,
Performance Plan/Report, format but I have not yet done so.

 

It would be good if usage of the StratML standard were fostered under
HowTo.gov's Goal 1:
<http://xml.gov/stratml/carmel/H2GwStyle.xml#_4887a13e-2e07-11e2-b1f9-d1af5b
280d48> Strategic Planning & Customer Service Channels -- Offer best
practices, training, and guidance on strategic planning and coordinating
customer service channels.

 

Eleven of the agency customer service plans are also included in the StratML
collection, at http://xml.gov/stratml/drybridge/index.htm#CSPs 

 

Owen

 

 

From: Brand Niemann [mailto:bniemann@cox.net] 
Sent: Monday, November 12, 2012 5:18 AM
To: 'Holm, Jeanne M (1760)'; 'eGov IG (Public)'
Subject: RE: W3C eGov Meeting on Open Data: 16 November 2012

 

Does this W3C eGov activity relate to:
http://www.howto.gov/customer-service/digital-government-strategy-agency-mil
estones

and Owen's StratML to:
http://www.howto.gov/customer-service/strategic-planning ?

 

There seem to multiple GSA activities doing the same thing, so why not join
forces especially since you (Jeanne) work for GSA that does both Data.gov
and this?

 

From: Holm, Jeanne M (1760) [mailto:jeanne.m.holm@jpl.nasa.gov] 
Sent: Monday, November 12, 2012 4:22 AM
To: eGov IG (Public)
Subject: W3C eGov Meeting on Open Data: 16 November 2012

 

Hi all--

 

First, thanks to everyone on the suggestions and volunteers to do
presentations on our upcoming open data discussions.  You can see the
evolving list reaching into January at
http://www.w3.org/egov/wiki/Main_Page#Upcoming_meetings  Please go ahead and
keep the suggestions coming (and suggest yourself as a speaker!).

 

Our next meeting will be this Friday, 16 November from 8:00-9:30 am Los
Angeles time (World Time Clock:
http://www.timeanddate.com/worldclock/fixedtime.html?msg=W3C+eGov+Interest+G
roup%3A+Western
<http://www.timeanddate.com/worldclock/fixedtime.html?msg=W3C+eGov+Interest+
Group%3A+Western&iso=20121116T08&p1=137&ah=1&am=30>
&iso=20121116T08&p1=137&ah=1&am=30) 

 

Please volunteer to be a scribe for this or future meetings.  If you haven't
done this before, now is the time!  I will personally give a tutorial to any
volunteers, to help share the excitement and mystery that is scribing!
Email me directly to volunteer for this or future dates.

 

Agenda

*	Open Data Topic Kickoff (Jeanne Holm)
*	2012 TPAC Overview (Bernadette Hyland) 
*	OpenColorado (Brian Gryth) 
*	Plans for Summarizing eGov Social Media Discussions (Daniel Bennett)


To connect:

1.	Dial: +1-617-761-6200 or sip:zakim@voip.w3.org then conference code
3468# ("EGOV#")
2.	W3C IRC channel #egov, see IRC Information page
<http://www.w3.org/Project/IRC/> or use the Web interface
<http://irc.w3.org/?channels=egov>
3.	Archive of information and agenda at
http://www.w3.org/egov/wiki/Main_Page 

--Jeanne


**********************************************************
Jeanne Holm
Evangelist, Data.gov
U.S. General Services Administration

Cell: (818) 434-5037
Twitter/Facebook/LinkedIn: JeanneHolm
**********************************************************