Re: Examples and a Use Case for Multi-channel delivery

On Thu, Jun 2, 2011 at 2:58 AM, <rachel.flagg@gsa.gov> wrote:

>
> Andrew, I'll offer http://www.howto.gov/ as a resource.
>
> HowTo.gov is managed by the U.S. General Services Administration and the
> Federal Web Managers Council.  HowTo.gov evolved from WebContent.gov (a site
> focused on managing US Government websites), and offers resources to help US
> government agencies manage not just websites, but ALL customer contact
> channels.
>
> The goal of the site is to help government agencies deliver a great
> "customer experience" to the public, and part of that is to help agencies do
> a better job coordinating service delivery across all channels.  The site
> has only been up for a few months, and some of the channels are still
> "light" as we continue to develop content, but it's a start.  We are
> planning to add additional channels (including mobile) and more
> interactivity in the coming months.
>
> I'd be interested in seeing any use cases/best practices you find or
> develop, so I hope you will share with this list.
>
> Thanks!
> -Rachel <http://www.howto.gov/>
>


Hi Rachel,

thank you for your reply. howto.gov is a great example of what is required
to help government organisations get the citizen experience right - I am a
fan of the work done there to date, and look forward to seeing cross-channel
integration expand in this necessary resource.

I'm looking forward to sharing whatever comes out of this process with the
list - there is a social contract to be observed and I'm happy to do
whatever I can to share.

Best regards, Andrew

-- 
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Andrew Boyd