- From: Andrew Boyd <facibus@gmail.com>
- Date: Wed, 1 Jun 2011 15:13:28 +1000
- To: public-egov-ig@w3.org
All, A request, noting that the Use Case list at http://www.w3.org/egov/wiki/Use_Cases contains case code 13 Multi-channel delivery. I am currently working on behalf of an Australian Government organisation that provides a variety of information, interaction and transaction services across a number of channels (online, on-call, on-paper, onsite, with current explorations into on-the-go). They want to move from siloed service delivery, often fragmented by client segment and channel, to a client-friendly integrated model that facilitates self-service via the online channel wherever possible/practical. The question: is there a good/better/best practice example in cross- and multi-channel delivery in government? Ideally, this would be a large organisation with complex content and multiple distinct audience segments, where online has become the preferred and expected channel, in the finance/treasury/customs space. If you belong to an organisation that has successfully undertaken a program of this nature, or you know of one, I would love to hear from you. In return, if it is acceptable, I would like to work with respondents to create a multi-channel delivery use case. Best regards, Andrew -- --- Andrew Boyd
Received on Wednesday, 1 June 2011 09:12:23 UTC