Re: Government and "web basics"

This has been an interesting debate and one of the reasons I started my doctoral research!

I was tired of national targets and league tables that were meaningless from a citizen perspective and perhaps driving development the wrong way!

What I suspected was needed was a pragmatic view from below. Many of the caluculations used at national level were also complex and burdensome.

I proposed something based on citizen satisfaction across all channels, which I am now feeling just needs to collate 'dissatisfaction' across all channels and direct improvement. Not entirely systems thinking but at least focusing on variation and using that to develop change.


at a 'District' council in England

Received on Friday, 3 October 2008 09:13:17 UTC