Re: Questions and comments about cognitive accessibility during Axecon sessions

Amazing, Jennie! Thank you so much for pulling this together.

I turned it into a Google Doc in our shared drive
<https://docs.google.com/document/d/1l1IMDXewKs4p4Eccobh_nOcDCRuxZ0v47vC-ar0bIU0/edit#heading=h.qdezvll77myu>
(anyone can edit).

On Wed, Mar 16, 2022 at 9:32 AM Delisi, Jennie (MNIT) <
jennie.delisi@state.mn.us> wrote:

> Hi,
>
> I attended Rain’s excellent session, as well as one by Tolu Adegbite. Both
> covered cognitive accessibility.
>
>
>
> I noticed the comments and questions might be helpful as we consider:
>
>    - Language to use when writing our resources
>    - Information to consider: people are searching for answers to these
>    questions, or hoping to find it when they come to our resources
>    - And, potential edge cases or research we should consider pursuing.
>
>
>
> I checked with the conference organizers before posting here, and it is ok
> to share this on the list (doesn’t violate Axecon code of conduct).
>
>
>
> Note: I did not edit any of these unless noted in parentheses. I separated
> each with a single space.
> Questions and comments from Rain’s session
>
> Where do you get the timer she showed? (Time Timer)
>
>
>
> Can anyone join COGA if you have a learning disability? Or do you have to
> be selected/invited? An attendee named Maya shared the link to the
> community group: https://www.w3.org/community/coga-community/
>
>
>
> Am surprised this COGA presentation has black text on white background
> which makes it really hard for people with dyslexia, irlen syndrome, etc.
>
> Any thoughts on long COVID prevalence impacting the world of cognitive
> accessibility design?
>
>
>
> How do you balance the need to be thorough with documentation but also
> wanting to make the COGA usable doc accessible for those who have cognitive
> disabilities?
>
>
>
> Does a guide/checklist exist for training designers/developers that list
> the functional needs and offers example solutions for each?
>
>
>
> I have heard that some people with cognitive disabilities utilize screen
> readers, even if they have vision. Can you give examples of these uses?
>
>
>
> What are some tips you would give to designers or UX writers working in
> industries that use a lot of jargons like finance or insurance?
>
>
>
> Are those good practices or could all this be part of WCAG success
> criteria? (that's a question clients and organizations will probably ask me)
>
>
>
> How do you push for fixes for cognitive accessibility barriers when many
> are not clearly included in WCAG success criterion?
>
>
>
> Are COGA standards intended as a new part of the WCAG standards? Are they
> enforceable by the ADA?
>
>
>
> Oh my goodness, yes pick up misspellings in search and it will save me so
> much time, recently had to look up Huguenots in online archives and I
> misspelt it every time and got so frustrated!
>
>
>
> Also responding about the screen readers. I don't have a visual disability
> exactly but I get migraines and eye pain from too much eye strain so I will
> opt to use a screen reader to rest my eyes.
>
>
>
> I love content outlines, but please let me hide them, so I can actually
> read the content without getting distracted or using lots of energy trying
> to shut it out!
>
>
>
> Do fonts come into play for clear visual presentation? or at any other
> point? If yes, how do fonts impact users with cognitive challenges?
>
>
> Questions and comments from Tolu’s session
>
> How would you go about ensuring language is simple but not belittling to
> the user?
>
>
>
> How do you convince legal and compliance departments to write at a grade 8
> level?
>
>
>
> What about when page titles are creative to attract the audience but then
> how is that descriptive?
>
>
>
> Does this include people with developmental or intellectual disabilities
> I/DD?
>
>
>
> Forms where some field labels are above the field and other field labels
> are below the field.
>
>
>
> Can you expand on why disabled buttons are overused? What alternatives
> should be explored?
>
>
>
> Would you suggest using the aria disabled cue over always having a button
> be enabled and showing error states for required fields?
>
>
>
> I came out of a conference this year where they challenged us to no longer
> use the term "disabled button" because we are further pushing the stimga
> that disabled means "does not work". We now use "Inactive Button" in our
> team.
>
>
>
> In the case where you have the disabled button with the tool tip to
> indicate what they user needs to do, how would you handle that on mobile?
>
>
>
> I'm always looking for ways to improve disabled state on components and
> that was a great example of how to show WHY the element was disabled!
>
>
>
> I have an "alert" icon in a header that displays a number when there are
> alerts. If there are none, is it better to hide that icon or to show it
> (greyed out)?
>
>
>
> Is there any research that shows copy/paste field options aren't a
> security risk? Would be useful for convincing devs to enable copy/paste
> options.
>
>
>
> For tasks requiring verification on apps, where security is important
> because, for example, health and personal data, what could be an accessible
> alternative?
>
>
>
> Can you talk more about how you'd recommend designing for disabled
> buttons? Would the hint text appear if someone tries to select the disabled
> button?
>
>
>
> Do you have a suggestion for a new "save" icon that isn't a floppy disk
> that no one under about 30 year old has ever used?
>
>
>
> Are requesting cover letters accessible? Or would it be easier to ask a
> question and have them answer that as their cover letter? What are your
> thoughts
>
>
>
> Re: "I have an "alert" icon in a header that displays a number when there
> are alerts. If there are none, is it better to hide that icon or to show it
> (greyed out)?" using color only to indicate meaning is a WCAG 2.0 AA
> violation.
>
>
>
> As a researcher, I'd love some question types that help me identify
> whether something is a large cognitive load. What are some good ways of
> getting to that?
>
>
>
> What process you use to make sure to include these principles you spoke
> about in your design ?
>
>
>
> How do you protect people with cognitive disabilities from being
> discriminated against in the workspace?
>
>
>
> You mentioned testing designs with neurodivergent participants, what are
> some methodologies for doing this? Time on task, interviewing/qualitative,
> think aloud
>
>
>
> How do you work w/designers that won't use icon labels etc. b/c it's
> "cleaner/less cluttered" even when you bring up the accessibility issues?
>
>
>
> As a researcher, I'd love some question types that help me identify
> whether something is a large cognitive load. What are some good ways of
> getting to that?
>
>
>
> How do you protect people with cognitive disabilities from discrimination
> in the workspace? How do we normalize their participation versus others
> performers?  (edited)
>
>
>
> Could you recommend any tools to help check simple language?
>
>
>
> how do we test langue on websites?
>
>
>
> How might the hiring process be accessible for a knowledge worker, like a
> software engineer, with a cognitive disability?
>
>
>
> For great examples of plain language summaries, check out Lainey
> Feingold's website, for example
> https://www.lflegal.com/2021/04/winn-dixie-appeal/
>
>
>
> (Several added into the chat HemingwayApp.com)
>
>
>
>
> https://app.readable.com/text/https://www.webfx.com/tools/read-able/https://www.thegoodlineheight.com/
> <https://app.readable.com/text/https:/www.webfx.com/tools/read-able/https:/www.thegoodlineheight.com/>
>
>
>
> This could be a useful website for legal language and writing in plain
> language:
> https://www.plainlanguage.gov/resources/content-types/legal-profession/
>
>
>
> https://www.thegoodlineheight.com/
>
>
>
> https://www.webfx.com/tools/read-able/
>
>
>
> https://app.readable.com/text/
>
>
>
> For legal terms, CLEO created a great resource:
> https://cleoconnect.ca/tools-tips/creating-good-legal-information/clear-language-and-design-tips/
>
>
>
> As you said, cognitive disability is a nebulous term. How might we recruit
> test participants to get feedback on our designs?
>
>
>
> Writer has a free Figma plugin that can give your writing a readability
> score.
>
>
>
> In libraries, public and academia, do you think more layman's terms should
> be used on library websites? I want more accessibility for our resources
> (edited)
>
>
>
> Figma has a FREE for educators version! https://www.figma.com/education/
>
>
>
>
> https://www.canada.ca/en/financial-consumer-agency/services/industry/commissioner-guidance/guidance-3.html
>
>
>
> What are you recommendations for good practice in writing descriptive
> calls to actions / link names?
>
>
>
> Another cognitive dissonance issue I have is with interactive features
> which disappear when you are not hovered over where they would be.
> Disappearing scroll bars are the devil!
>
>
>
> https://www.ncsc.gov.uk/collection/passwords/updating-your-approach from
> UK National Cyber Security Centre has great advice on passwords
>
>
>
> Do you know where I could find research you mentioned on allowing copy
> paste?
>
>
>
> Where would be a good place to find neurodivergent test participants?
>
>
>
>
>
> *Jennie Delisi*
>
> Accessibility Analyst | Office of Accessibility
>
> *Minnesota IT Services* |* Partners in Performance*
>
> 658 Cedar Street
>
> St. Paul, MN 55155
>
> O: 651-201-1135 <(651)%20201-1135>
>
> *Information Technology for Minnesota Government* | mn.gov/mnit
>
> [image: Minnesota IT Services Logo]
>
> [image: Facebook logo] <https://www.facebook.com/MN.ITServices>[image:
> LinkedIn logo] <https://www.linkedin.com/company/minnesota-it-services/>[image:
> Twitter logo] <https://twitter.com/mnit_services>
>
>
>