Re: Responce needed. definitions for voice user interface and Integrated Voice Menus

Hello all,

*(Please respond by tomorrow, April 16, 2021)*

We tried to wrap this up on our call today, but a number of concerns were
brought up about the suggested revision, along with a concern that we were
leaving out important future proofing considerations in the first proposal.

*This is high priority as we need to get our feedback in right away. *Please
take a minute to look at the proposed revision based on our conversation
during the meeting, and +1 if you agree so that Lisa can submit the
response.

*Voice user interfaces (VUIs)*
Sometimes known as: Conversational interfaces.
Voice user interfaces (VUIs) allow the user to interact with a computer
system through voice, speech, and sound. This may include both input from
the user, and output from the system in response to the input. Examples
include: Siri, Google Assistant, and Alexa.

*Interactive voice response (IVR)*
Interactive voice response (IVR)  systems allow the user to interact with a
computer system through the use of a telephone keypad and/or voice, speech,
or sound input.  Interactive voice response systems are often used to
 automate tasks by phone and in call centers. IVR systems often use
standards such as VoiceXML <https://www.w3.org/TR/voicexml20/>.


Please send a +1 if you agree and can live with these changes. Send a -1 *along
with your reason and proposed correction* if you cannot.

Thank you,

Rain

On Tue, Apr 13, 2021 at 12:56 PM Deborah Dahl <
Dahl@conversational-technologies.com> wrote:

> +1 but I would propose a couple of small edits –
>
> On VUI’s, I would just say “interact with a computer system through voice
> input and output”, if by “voice” you mean “voice output”.
>
> On IVR, I would say “interact with a computer system through the use of a
> telephone keypad and/or voice input” because IVR’s often support both
> keypad and voice input.
>
>
>
>
>
> *From:* Lisa Seeman <lisa1seeman@gmail.com>
> *Sent:* Tuesday, April 13, 2021 11:26 AM
> *To:* public-cognitive-a11y-tf <public-cognitive-a11y-tf@w3.org>; Michael
> Cooper <cooper@w3.org>; Ruoxi Ran <ran@w3.org>; Rachael Bradley
> Montgomery <rachael@accessiblecommunity.org>
> *Subject:* Responce needed. definitions for voice user interface and
> Integrated Voice Menus
>
>
>
> Hi Folks
>
>
>
> We were asked to have references ordefinitions for voice user interface
> and Integrated Voice Menus
>
>
>
> Can you let us know if you want changes to the following (+1 if you can
> live it):
>
>
>
> *Voice user interfaces (VUIs) *
> Sometimes known as: Conversational interfaces.
> Voice user interfaces (VUIs) allow the user to interact with a computer
> system through voice and speech recognition. Examples include: Siri, Google
> Assistant, and Alexa.
>
>
>
> *Interactive voice response (IVR)*
>
> Interactive voice response (IVR)  systems allow the user to interact with
> a computer system through the use of a telephone keypad or voice and speech
> recognition.  Interactive voice response systems are often used to
>  automate tasks by phone and in call centers. IVR systems often use
> standards such as VoiceXML <https://www.w3.org/TR/voicexml20/>.
>
>
>
> Please send your response by 11.30 am Boston time on the 15th April 2022.
> Silence will be taken as an agreement. Minor edits may continue.
>
>
>
> All the best
>
> Lisa
>