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Re: Response Requested: Terminology use of Help vs Support

From: John Kirkwood <kirkwood@citymouse.com>
Date: Mon, 23 Mar 2020 14:23:19 -0400
Cc: public-cognitive-a11y-tf <public-cognitive-a11y-tf@w3.org>
Message-Id: <DD6F8E5C-580D-4A76-A331-1D45C40C1015@citymouse.com>
To: Rachael Bradley Montgomery <rachael@accessiblecommunity.org>
Agreed. 

Help: action given to provide assistance; aid

Support: maintain, sustain, uphold all mean to hold up and to preserve.[general]
Designed to allow something such as a piece of software or computer device to work with it. [tech]

[sitings from: wikidiff, merian webster]

Help actions can provide support. 

Hopefully thats useful.
-JK


> On Mar 23, 2020, at 9:51 AM, Rachael Bradley Montgomery <rachael@accessiblecommunity.org> wrote:
> 
> Hello,
> 
> Lisa, Steve and I are trying to clarify the difference between the terms "Help" and "Support" within content usable document <https://raw.githack.com/w3c/coga/master/content-usable/index.html> and would value your insights.  
> 
> Below is  a proposal on how we could use them. Please take a look and let us know what you think and what changes are needed.
> 
> Help is user centered
> Help: (v) provide assistance or assist the user
> Help: (n) as in “online help or human help”
> Examples: 
> Help users understand what things are and how to use them
> I find the design familiar such that user interface elements such as 
> menus, buttons and design components as well as elements common to many 
> websites such as help and search...
> Support is technology centered
> Support: (n) provide what is needed for technology to work or information about that technology
> Examples:
> As a user who struggles with text and words, I need speech support, with synchronized highlighting, so I can follow as I go
> Support Adaptation and Personalization
> Thank you,
> 
> Rachael
> 
> -- 
> Rachael Montgomery, PhD
> Director, Accessible Community
> rachael@accessiblecommunity.org <mailto:rachael@accessiblecommunity.org>
> 
> "I will paint this day with laughter; 
> I will frame this night in song." 
>  - Og Mandino
> 


Received on Monday, 23 March 2020 18:23:35 UTC

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