Response Requested: Terminology use of Help vs Support

Hello,

Lisa, Steve and I are trying to clarify the difference between the terms
"Help" and "Support" within content usable document
<https://raw.githack.com/w3c/coga/master/content-usable/index.html> and
would value your insights.

Below is  a proposal on how we could use them. Please take a look and let
us know what you think and what changes are needed.


   -

   Help is user centered
   -

      Help: (v) provide assistance or assist the user
      -

      Help: (n) as in “online help or human help”
      - Examples:
      - Help users understand what things are and how to use them
         - I find the design familiar such that user interface elements
         such as menus, buttons and design components as well as
elements common to
         many websites such as help and search...
      - Support is technology centered
   -

      Support: (n) provide what is needed for technology to work or
      information about that technology
      - Examples:
         - As a user who struggles with text and words, I need speech
         support, with synchronized highlighting, so I can follow as I go
         - Support Adaptation and Personalization

Thank you,

Rachael

-- 
Rachael Montgomery, PhD
Director, Accessible Community
rachael@accessiblecommunity.org

"I will paint this day with laughter;
I will frame this night in song."
 - Og Mandino