AI Agents are Coming to Knock on the Door of City Hall

Civic Technology Community Group,

Hello. I hope that the following article, discussing AI, civic technology, and city-level public services, is of some interest: https://www.forbes.com/sites/jonathanreichental/2025/02/01/ai-agents-are-coming-to-knock-on-the-door-of-city-hall/ .

"Despite notable improvements in digitalization over the past decade, in most cities it’s still clunky for constituents, businesses, and visitors to engage in even the most basic government services online. Sure, in smart cities like Singapore, Baku, and Dubai, most municipal services are streamlined and digital, but they remain outliers."

"In reality, a community member in a typical US city often has to complete paper forms or fill in online PDFs, and where services are digital, they are inconsistent and still require far too many complex steps. The digital transformation of local government is a multi-trillion-dollar opportunity still waiting to be fully realized. Might artificial intelligence (AI), and specifically AI agents, finally provide the leg up cities need?"

What do you think of the article?


Best regards,
Adam