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Re: Position Statement re Accessibility

From: Léonie Watson <lw@tetralogical.com>
Date: Tue, 9 Jul 2019 09:17:20 +0100
To: Janina Sajka <janina@rednote.net>, W3C WAI Accessible Platform Architectures <public-apa@w3.org>
Message-ID: <7989b27e-1f0f-39ea-c760-978ac5acda40@tetralogical.com>
I haven't been following this thread, so don't have the background 
knowledge to comment widely, but I wanted to comment on one part of your 
text Janina:

"*	Similarly, robotically delivered parcels will need to guide
*	blind customers to the retrieval of their goods, e.g. "beep
*	beep, your pizza is here," i.e. at the locus of a sonic alert."

It strikes me that this could leave people vulnerable to having their 
packages stolen by opportunist thieves who heard the "Your pizza is over 
here" message being played.

I also wonder how people living in close proximity might manage the 
possibility of multiple parcels being delivered at the same time, and 
being able to tell theirs apart from their close neighbours.

Lastly, there is the noise pollution thing. What if you're not in all 
day and your parcel is burbling away to itself all day to the annoyance 
of people nearby.

I don't know anything much about the security of parcels delivered in 
this way, the mechanisms by which theft is prevented, messages might be 
triggered etc. but thought it worth mentioning.

One possibility might be for the customer to be able to select a 
noise/sound that is unique to them, to be able to trigger the alert at a 
time convenient to them, and perhaps for the alert only to be given via 
an app or other device (though this reduces the efficacy of the location 
of course).


On 09/07/2019 03:24, Janina Sajka wrote:
> Colleagues:
> A brief statement follows. The statement reflects my personal views on
> the topic. Although we have discussed these views on the APA email list,
> we have not yet formally adopted this statement as an APA consensus
> view. However, we are considering doing so. Should we take that action,
> I will update accordingly.
> Cut Here ...
> ***One Size Can't Fit All***
> Supporting the accessibility needs of persons with disabilities in our
> emerging transportation industry will require personalized adaptation in
> service delivery. Because the user can't change, the industry must adapt
> its data modelsto accomodate the varying requirements of different
> users.
> We note this requirement requires strong privacy protections because the
> user is voluntarily disclosing data about themselves they would prefer
> not to broadcast to any and all eavesdroppers. It is well known that
> users who are persons with disabilities will disclose the nature of
> their disability to a service providing goods or services of particular
> value. However, this cannot be seen as license to leverage that
> information by selling or otherwise exposing that data to third parties.
> We would characterize this data modeling requirement as personalizable
> onboarding/offboarding support.  Here are a few examples to illustrate this
> requirement:
> *	Some transport customers will require wheel chair accessible vehicles.
> 	Others may only need to store their chairs securely before occupying a
> standard passenger seat. It must be possible to order up a wheelchair
> accomodating vehicle through the standard requisitioning process,
> whether by the ride or by a calendar interval. It must be possible to do
> so without requiring the user to provide this nonvarying data point with
> each request regardless the local language.
> *	Persons using wheelchairs have a very strong requirement to be
> *	delivered to a location which allows them to proceed in their
> *	wheelchairs. This is often not the front entrance to a large
> *	facility such as a train station. It may even be a location
> *	inside a secured facility such as a sensitive research campus.
> *	Think the National Institutes of Health (NIH) or the National
> *	Institue of Standards and Technology (NIST) in Montgomery
> *	County, Maryland in the U.S. In many cases this accessible
> *	offboarding will require communication to the appropriate
> *	officers at the destination facility so that the customer
> *	needing assistance can be met and assisted personally when the
> *	vehicle arrives.
> *	The industry already has rudimentary awareness of its onboarding responsibilities	in that they typically provide a photo and the
> *	license plate designation of the requisitioned vehicle to the
> *	ordering customer for reasons of security. However, blind
> *	customers aren't served by license plate numbers and transmitted
> 	photos of their drivers. Rather, they need the driver (or
> 	vehicle) to identify themselves upon arrival. In the
> 	circumstance of a customer who is blind, it's the user's name
> 	and photo which should be transmitted to the vehicle driver with
> 	a note reminding the driver that it's their responsibility to
> 	identify themselves as the driver of the requisitioned vehicle
> 	and to guide the individual to the vehicle. Furthermore, we
> 	likely need a mechanism for a vehicle to identify itself upon
> 	arrival to the user's smart device. Various strategies for
> 	disambiguating which vehicle is intended for whom will be
> 	particularly important in high traffic areas such as airports.
> *	Similarly, robotically delivered parcels will need to guide
> *	blind customers to the retrieval of their goods, e.g. "beep
> *	beep, your pizza is here," i.e. at the locus of a sonic alert.
> *	The data model should support visual and sonic alerts on a per
> *	user need basis.
> *	App based transport services today provide a compelling payment
> 	mechanism that avoids requiring the international traveler to possess
> and exchange foreign currencies. However, they also need to facilitate foreign
> language communication of key personal data, e.g. how do I tell my Uber
> driver: "I'm blind, so you need to see me and identify yourself to me as I
> won't be seeing you when you arrive?" What's the word for "blind" in Chinese?
> French? Etc? And, why should I have to learn it when the app can
> communicate my critical factors on my behalf?
> ***Internal Systems Assistive Technology Support***
> Systems internal to any vehicle should interface readily with any
> customer's personal devices, including their assistive technologies.
> This clearly includes on board entertainment, but also command and
> control of any autonomous vehicle to the full extent that vehicle is
> autonomous, whether it's an automobile or a private jet.

@TetraLogical TetraLogical.com
Received on Tuesday, 9 July 2019 08:17:45 UTC

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