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Re: HowPeopleUseWeb - Stories issues

From: Shadi Abou-Zahra <shadi@w3.org>
Date: Fri, 08 Apr 2011 11:18:16 +0200
Message-ID: <4D9ED2D8.5030605@w3.org>
To: Shawn Henry <shawn@w3.org>
CC: wai-eo-editors <wai-eo-editors@w3.org>, Denis Boudreau <dboudreau@accessibiliteweb.com>
Hi Shawn,

Ref: <http://www.w3.org/WAI/EO/Drafts/PWD-Use-Web/2009/stories>

I've made changes to stories to address your and Denis' comments. The 
changes are highlighted and we will discuss each during EOWG calls.

Best,
   Shadi


On 8.4.2011 00:41, Shawn Henry wrote:
> Hi Shadi,
>
> Stories page is really good! Below are some content (as opposed to
> copyedit) points. Feel free to send any of it to the EOWG mailing list
> for discussion.
>
> Best,
> ~Shawn
>
>
> 1. Mr. Lee
>
> "Mr. Lee bookmarked a series of online shopping sites where he could get
> reliable information on product colors or where he could override the
> colors, and not have to guess at which items were discounted."
> I don't understanding how overriding the colours would make him not have
> to guess what items are discounted. Are you suggesting that he changes
> the colours of the styles that indicate discounted for all the websites
> he uses? That doesn't seem reasonable.
> Maybe it's just a grammar thing. Does this work for what you want to
> say?: [[Mr. Lee bookmarks the online shopping sites that list the
> product colors, that let him override text and background colors so he
> can make the pages easier to read, and that clearly indicate things like
> discounted items.]]
>
> 2. Mr Jones
>
> 2.1. "some websites have forms and controls that do not have keyboard
> equivalents."
> I'm afraid that people might read this and think that every form field
> and control should have an access key. Also, "keyboard equivalents" is
> not explained here or on the other pages.
>
> 2.2. "In order for Mr. Jones to continue working with the publisher, web
> developers built customized work-arounds into the CMS to add some of the
> keyboard support that was initially missing. It is not an optimal
> solution and only works for some of the functions, but the publisher
> intends to upgrade the CMS to one with full keyboard support, especially
> since other employees found that keyboard support was easier on their
> hands."
> When I read the first sentence, I was concerned that this recommended
> doing work-arounds instead of fixing the CMS, and made it sound like
> there was a lot of accommodation required by the organization's web
> developers. Later in the paragraph I see that you've said the CMS should
> have done it. But I think the ideas are too separated for some readers
> to catch. I think that needs to be made more clear; that is, that the
> extra work was required because the CMS was bad, and a good CMS would
> not have the problem.
>
> 3. Ms. Martinez
>
> "They also found they can provide captions in other languages to support
> international students, students who could not download or play the
> audio, and many more."
> The "many more" tripped me up. Sentence needs editing to clarify... and
> reconsider if it really did help many more.
>
> 4. Ms. Laitinen
>
> 4.1. "To use her computer and the Web, Ms. Laitinen uses:
> * Screen reader software that interprets what is displayed on the screen
> and generates speech output
> * Web browser with keyboard support to help use websites without a mouse"
> Does she use keyboard support other than that provided by screen reader?
> Do some (common) browsers not provide the keyboard support that she uses?
>
> 4.1. "It was a challenge to find a solution that was accessible to her
> and to other employees with disabilities, but it proved to be beneficial
> for many of the staff."
> Do we need to say why it benefited other staff?
>
> 5. Ms. Olsen
>
> "She set her web browser to freeze or hide animated graphics so that she
> can focus on the relevant information but that does not always work on
> every website."
> Do common browsers have such settings? Do we want to say why it works on
> some websites and not others, or is that on another page?
>
> 6. Mr. Yunus
>
> "Another barrier that he encounters is CAPTCHA images that he finds on
> several social networking websites. These distorted images of text are
> intended to tell computers and humans apart, but Mr. Yunus cannot read
> the small and distorted text, even if he enlarges the image."
> Does "These distorted images of text are intended to tell computers and
> humans apart," add unnecessary complexity? Or does the explanation help
> here?
>
> 7. Mr. Sands
>
> 7.1 "Mr. Sands has put groceries in bags for customers for the past year
> at a supermarket."
> This sentence is quite awkward. I would say "Mr. Sand bags groceries..."
> or "Mr. Sands works as a grocery bagger..." or "Mr. Sands has a job
> bagging groceries..." Are any of these understandable to people in
> different countries and non-native speakers?
> Maybe: [[Mr. Sands has a job bagging groceries for customers at a
> supermarket near his house.]] I'm not sure if the "for the past year" is
> important. "near his house" is good because then he doesn't have to use
> transportation and can carry groceries home easily.
>
> 7.2. "He found that he could use the website without much difficulty
> because the items were clearly indicated, the information and
> instructions were formulated in simple language that is easy to
> understand, and the navigation was consistent and easy to use."
> I can't think what you mean by "the items were clearly indicated"?
>
> 8. Ms. Kaseem
>
> 8.1 "She is deaf and recently became legally blind too... ...braille
> device"
> It seems this would be stronger if she was born with visually disability
> (maybe progressive) and later becomes deaf. If she *recently* became
> blind, she wouldn't know braille yet.
>
> "She is deaf and recently became legally blind too, but she can see
> small portions of a screen."
> This needs more explanation. Maybe should be both more broad about her
> condition and more detailed about how it impacts web use.
>
> ###
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-- 
Shadi Abou-Zahra - http://www.w3.org/People/shadi/ |
   WAI International Program Office Activity Lead   |
  W3C Evaluation & Repair Tools Working Group Chair |
Received on Friday, 8 April 2011 09:18:50 GMT

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