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Re: HowPeopleUseWeb - Stories issues

From: Denis Boudreau <dboudreau@accessibiliteweb.com>
Date: Fri, 08 Apr 2011 11:26:31 +0200
Cc: Shawn Henry <shawn@w3.org>, wai-eo-editors <wai-eo-editors@w3.org>
Message-id: <064489AC-6431-493B-ACDB-964D031545EF@accessibiliteweb.com>
To: Shadi Abou-Zahra <shadi@w3.org>
Morning Shadi,

Excellent. I feel these are all appropriate changes.


On 2011-04-08, at 11:18 AM, Shadi Abou-Zahra wrote:

> Hi Shawn,
> Ref: <http://www.w3.org/WAI/EO/Drafts/PWD-Use-Web/2009/stories>
> I've made changes to stories to address your and Denis' comments. The changes are highlighted and we will discuss each during EOWG calls.
> Best,
>  Shadi
> On 8.4.2011 00:41, Shawn Henry wrote:
>> Hi Shadi,
>> Stories page is really good! Below are some content (as opposed to
>> copyedit) points. Feel free to send any of it to the EOWG mailing list
>> for discussion.
>> Best,
>> ~Shawn
>> 1. Mr. Lee
>> "Mr. Lee bookmarked a series of online shopping sites where he could get
>> reliable information on product colors or where he could override the
>> colors, and not have to guess at which items were discounted."
>> I don't understanding how overriding the colours would make him not have
>> to guess what items are discounted. Are you suggesting that he changes
>> the colours of the styles that indicate discounted for all the websites
>> he uses? That doesn't seem reasonable.
>> Maybe it's just a grammar thing. Does this work for what you want to
>> say?: [[Mr. Lee bookmarks the online shopping sites that list the
>> product colors, that let him override text and background colors so he
>> can make the pages easier to read, and that clearly indicate things like
>> discounted items.]]
>> 2. Mr Jones
>> 2.1. "some websites have forms and controls that do not have keyboard
>> equivalents."
>> I'm afraid that people might read this and think that every form field
>> and control should have an access key. Also, "keyboard equivalents" is
>> not explained here or on the other pages.
>> 2.2. "In order for Mr. Jones to continue working with the publisher, web
>> developers built customized work-arounds into the CMS to add some of the
>> keyboard support that was initially missing. It is not an optimal
>> solution and only works for some of the functions, but the publisher
>> intends to upgrade the CMS to one with full keyboard support, especially
>> since other employees found that keyboard support was easier on their
>> hands."
>> When I read the first sentence, I was concerned that this recommended
>> doing work-arounds instead of fixing the CMS, and made it sound like
>> there was a lot of accommodation required by the organization's web
>> developers. Later in the paragraph I see that you've said the CMS should
>> have done it. But I think the ideas are too separated for some readers
>> to catch. I think that needs to be made more clear; that is, that the
>> extra work was required because the CMS was bad, and a good CMS would
>> not have the problem.
>> 3. Ms. Martinez
>> "They also found they can provide captions in other languages to support
>> international students, students who could not download or play the
>> audio, and many more."
>> The "many more" tripped me up. Sentence needs editing to clarify... and
>> reconsider if it really did help many more.
>> 4. Ms. Laitinen
>> 4.1. "To use her computer and the Web, Ms. Laitinen uses:
>> * Screen reader software that interprets what is displayed on the screen
>> and generates speech output
>> * Web browser with keyboard support to help use websites without a mouse"
>> Does she use keyboard support other than that provided by screen reader?
>> Do some (common) browsers not provide the keyboard support that she uses?
>> 4.1. "It was a challenge to find a solution that was accessible to her
>> and to other employees with disabilities, but it proved to be beneficial
>> for many of the staff."
>> Do we need to say why it benefited other staff?
>> 5. Ms. Olsen
>> "She set her web browser to freeze or hide animated graphics so that she
>> can focus on the relevant information but that does not always work on
>> every website."
>> Do common browsers have such settings? Do we want to say why it works on
>> some websites and not others, or is that on another page?
>> 6. Mr. Yunus
>> "Another barrier that he encounters is CAPTCHA images that he finds on
>> several social networking websites. These distorted images of text are
>> intended to tell computers and humans apart, but Mr. Yunus cannot read
>> the small and distorted text, even if he enlarges the image."
>> Does "These distorted images of text are intended to tell computers and
>> humans apart," add unnecessary complexity? Or does the explanation help
>> here?
>> 7. Mr. Sands
>> 7.1 "Mr. Sands has put groceries in bags for customers for the past year
>> at a supermarket."
>> This sentence is quite awkward. I would say "Mr. Sand bags groceries..."
>> or "Mr. Sands works as a grocery bagger..." or "Mr. Sands has a job
>> bagging groceries..." Are any of these understandable to people in
>> different countries and non-native speakers?
>> Maybe: [[Mr. Sands has a job bagging groceries for customers at a
>> supermarket near his house.]] I'm not sure if the "for the past year" is
>> important. "near his house" is good because then he doesn't have to use
>> transportation and can carry groceries home easily.
>> 7.2. "He found that he could use the website without much difficulty
>> because the items were clearly indicated, the information and
>> instructions were formulated in simple language that is easy to
>> understand, and the navigation was consistent and easy to use."
>> I can't think what you mean by "the items were clearly indicated"?
>> 8. Ms. Kaseem
>> 8.1 "She is deaf and recently became legally blind too... ...braille
>> device"
>> It seems this would be stronger if she was born with visually disability
>> (maybe progressive) and later becomes deaf. If she *recently* became
>> blind, she wouldn't know braille yet.
>> "She is deaf and recently became legally blind too, but she can see
>> small portions of a screen."
>> This needs more explanation. Maybe should be both more broad about her
>> condition and more detailed about how it impacts web use.
>> ###
> -- 
> Shadi Abou-Zahra - http://www.w3.org/People/shadi/ |
>  WAI International Program Office Activity Lead   |
> W3C Evaluation & Repair Tools Working Group Chair |
Received on Friday, 8 April 2011 09:26:58 UTC

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