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eGov IG, Multi-Channel Delivery, second draft, with a little update

From: Miguel A. Amutio Gómez <miguel.amutio@map.es>
Date: Wed, 15 Apr 2009 13:26:15 +0200
Message-ID: <49E5C457.8090105@map.es>
To: "Jose M. Alonso" <josema@w3.org>
CC: eGov IG <public-egov-ig@w3.org>, John Sheridan <John.Sheridan@nationalarchives.gov.uk>, Kevin Novak <kevinnovak@aia.org>
Hello all,

I have added a little thing.

There is a paragraph about the investigation whether the service can be 
divided into distinct steps and explaining that sometimes the full 
transaction could take several steps which might involve different 
channels.

I have added an example:

For instance, in order to renew the citizen´s ID card in Spain an 
appointment can be made through a web site, then the citizen may receive 
a confirmation with an SMS message through the mobile phone and then the 
last step is made face to face in an office of the administration.

Best regards,
Miguel A.





Received on Wednesday, 15 April 2009 11:24:34 GMT

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