- From: Shankar Radhakrishnan <Shankar.Radhakrishnan@oracle.com>
- Date: Mon, 23 Sep 2002 16:51:04 -0400 (EDT)
- To: <www-voice@w3.org>
Hello All, I was wondering if there is a standard way to add data to a transferred call? Currently <transfer> does not allow addition of user to user data to the call. Voicegateways have implemented their own extensions(For eg., Voicegenie has implemented a custom attribute called uuidata, I haven't been able to test it though), but I am just wondering if there is a "standard" for data transfer? I have given a usecase which will probably help understand my requirement. A customer calls a voice gateway, either his ANI is blocked or he is calling from a switch which gives the same ANI for all it's users(in other words the ANI is not unique for callers to this gateway) my voicexml script would collect the correct phone number from the caller. If the caller wants to talk to an agent, the voicexml script will transfer the call to a CTI server monitored route point, but I would like to add this collected data(phone number) to the call data and send it through the switch to the CTI server. Is this possible at all? thanks, Shankar Radhakrishnan Development Manager Interaction Center Products Group Oracle Corporation Shankar.Radhakrishnan@oracle.com
Received on Tuesday, 24 September 2002 02:31:28 UTC