- From: Yann Corno <yann@tincell.com>
- Date: Mon, 17 Sep 2001 10:50:21 -0400 (EDT)
- To: Jim Larson <jim@larson-tech.com>
- Cc: VoiceXML Feedback <www-voice@w3.org>
Hello Jim: It was nice meeting you at the London VoiceXML conference last week. As promised, please find hereafter the Request you asked me to write. I also copied www-voice@w3.org, but please feel free to forward it to the appropriate persons if needed. I hope that this simple but key issue can be addressed in the future specs. Thanks for your help, Yann Corno ________________________________ President & CTO Tincell Tel : +33 1 45 36 44 50 Mobile : +33 6 86 18 74 60 Fax : +33 1 45 36 00 23 mailto:yann@tincell.com http://www.tincell.com Tincell Corporation 1860 El Camino Real, Suite 200 Burlingame, CA 94010 USA Tincell Europe 10 rue de Fontenay 92340 Bourg la Reine France ------------------------------------------------------------------- REQUEST FOR THE FUTURE VoiceXML SPECIFICATIONS (DIALOG PART) ------------------------------------------------------------------- Date : 9/17/01 By : Yann Corno <yann@tincell.com>, Tincell Corp Title : Need to know when barge-in occurs Company Background: Tincell develops VoiceXML advertisement server technologies. Tincell has also invented new types of advertisement formats, using the interaction capabilities offered by VoiceXML. For example, "Attention Verification(TM) ads" are ads where the user is required to answer a question about the ad in order to proceed. "Speak Through" ads are ads that the user can skip by interrupting it using barge-in. "Advertgaming ads" are ads that work like little games or quiz. Etc. Problem Background: barge-in Most of the time, advertisers do not want to allow barge-in in VoiceXML ads, because they want the caller to listen to the full ad. However, barge-in could be used for new features, such as tracking the learning curve of the consumer. In this case, advertisers would be very interested. For example, by allowing barge-in in Attention Verification ads, the caller could skip the ad by saying the name of the product/brand. This would provide a simple way to measure how quickly a caller knows a product or slogan, thus providing very interesting data about consumer adoption of a new marketing message. VoiceXML Problem: The problem is that there is no way for the server to know if barge-in occurred or not when playing a prompt. The only thing that can be done in a dialog is to turn barge-in on or off. Suggested Solution: Ądd a "barge-in" Event in dialogs.
Received on Tuesday, 18 September 2001 04:38:08 UTC