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Re: problem with upload leg of the Validator

From: Julian H Jones <elimerl@gmail.com>
Date: Fri, 26 Sep 2008 22:33:02 +0100
To: Etienne Miret <elimerl@gmail.com>
Message-Id: <48DD550E.3050204@f2s.com>

Thanks for your email - my answers are inserted below

Etienne Miret wrote:

> Hello,
> After downloading your file, I’ve been able to validate it by upload
> without any problem.
> By chance, was the error you got “Line 1, Column 0: end of document in
> prolog.”?
YES (or something very similar)

> If so, it means the validator received an empty file and there
> was an error at some point of the uploading process itself. It could  
> be
> due to a firewall, a broken browser, any security software or a bug in
> the validator itself.
> Does the problem always happens when you validate withe file upload?
No - prior to the reported incident I've always been very satisfied  
with the operation of the Validator and I normally only use the upload  
But, at the time of the failure it was only the upload function that  
didn't work properly, the URI function worked OK.

> Does it occurs with different browsers?
I was using Netscape 7.2 - and have done so for about 4 years. Didn't  
try with MSIE7

However. I tried again about 5 hours later in the same day (using  
Netscape) and upload worked satisfactorily. So, what ever the problem  
was - it went away later in the day. Also, I had not rebooted my  
machine since the failed attempt. So, I was pleasantly surprised!

I have just tried now to validate two different files from different  
folders (and with different DOC statements) and they validated OK in  
both cases.

> Have you changed anything in your software/hardware configuration  
> since
> last time everything was OK?
Not that I know of. (But Windows updates and Symantic updates occur  
almost randomly).
Thanks for your response - I'm happy for you to close this incident as  
I can't reproduce it now. Also, I was able later in the day to  
validate the updates I had been making.

> Regards,

Julian H Jones
Romsey, UK. Phone: +44 (0) 1794 514902 Email: jones2@f2s.com
Received on Saturday, 27 September 2008 08:04:26 UTC

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