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Re: I can't get absolutely *NO* answer from your server

From: ONIME EHIMIKA OHIREIME <onime@ictp.trieste.it>
Date: Wed, 31 Mar 1999 12:29:49 +0200 (MET DST)
To: "Rolf H. Nelson" <rnelson@w3.org>
cc: www4mail-comments@w3.org
Message-ID: <Pine.GSO.3.96.990331103650.4273B-100000@sv4>

Rolf,

Acutally we did consider such in the initial stages of developing
www4mail. We were afraid that someone might delibrately or otherwise send
about 2000 blank mails to www4mail (maybe with a wrong address) and then
the server spends time and effort sending out 2000 error reports.

Probably a solution would be that if a particular user makes over 20
syntax errors in a particular quota week, it might not be worth it
processing his mails anymore for that quota period, in order words equate 
this condition to quota finished?

Anyway, I await your idea(s) and input on this..

Clement

On Tue, 30 Mar 1999, Rolf H. Nelson wrote:

> Clement,
> 
> It may save you support time in the long run if www4mail sends an
> email containing an error message in response to syntax errors.  In
> other words, if I send a request to www4mail that contains a syntax
> error, www4mail should send an email back to me stating that www4mail
> could not understand my request.
> 
> This allows users to realize right away that they are using incorrect
> syntax.  This is better than the current situation where www4mail does
> not respond at all, leaving users to wonder whether www4mail service
> is bogged down or otherwise unavailable.  This would save you the
> trouble of having to respond to emails such as the one below from
> users who believe the server to be down.
> 
> -Rolf
> >>>>> "ONIME" == ONIME EHIMIKA OHIREIME <onime@ictp.trieste.it> writes:
> 
>     > Now BioGate,
> 
>     > This is a very very vague question: I shall try to answer as
>     > best as I can
> 
>     > www4mail will not answer an e-mail if it falls into one of the
>     > following categories:
> 
>     > 1. www4mail cannot determine your e-mail address 2. You send
>     > your e-mail in HTML format 3. There was some syntax error in
>     > your request.
> 
> 
>     > Okay case 1 should not happen because I got your mail.
>  
>     > Case 2 - you have to ensure that you don't send out the mail in
>     > HTML format, I don't expect that Eudora does that.
> 
>     > Case 3 - Syntax Error in Request - This is very likely the
>     > source of the problem.
> 
>     > I can request that you send me a copy of the e-mail that you
>     > sent to www4mail servers.
> 
>     > BTW, I sent a test message on your behalf to
>     > www4mail@wm.ictp.trieste.it, You should have get a reply from
>     > the server.
> 
>     > Thanks Clement Onime
> 
> 
> 
>     > On Thu, 18 Mar 1999 BioGate@teseo.it wrote:
> 
>     >> Hello,
>     >> 
>     >> It's a while I'm experiencing a problem. Whatever the request I
>     >> send from this address of mine, I *NEVER* get back any answer
>     >> from your server, nor from any other www4mail's available.
>     >> I've tried to retrieve URLs, to get my weekly quota, to get the
>     >> help file but it looks like all these requests are simply
>     >> ignored.  I use the same syntax and mail software that I did
>     >> when all used to be working.
>     >> 
>     >> I talk to friends, some say they get response almost
>     >> immediately, others say they are in the same situation.
>     >> 
>     >> I think this has been dragging on for 1 month now, I'd be
>     >> thankful to you for any light you may shed. Why shouldn't your
>     >> server work "specifically" on some addresses?
>     >> 
>     >> Thanks for your time and your help, Elek
>     >> 
>     >> 
> 
> 
> 
> 
> -- 
> | Rolf Nelson (rolf@w3.org), Project Manager, W3C at MIT
> |   "Try to learn something about everything
> |             and everything about something."  --Huxley
> 
>  
> 
Received on Wednesday, 31 March 1999 05:30:04 UTC

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