RE: qq on mailto links

The JAWS screen reader indicates it’s a mail link, however, NVDA, and VoiceOver (on iOS) do not.  So it seems like the accessibility support is inconsistent although programmatically it is identifiable as a mail link.   An icon and text seems best to help all users find this contact method if it is not clear some other way.

Jonathan

From: Louise Lister <Louise.Lister@iop.org>
Sent: Monday, July 26, 2021 10:08 AM
To: ashraf aleem <ashraf.aleem@gmail.com>
Cc: w3c-wai-ig@w3.org
Subject: RE: qq on mailto links

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Hello,

That’s interesting. I may not be able to use that option for us unfortunately, but I really like it!


With kind regards
Louise

From: ashraf aleem <ashraf.aleem@gmail.com<mailto:ashraf.aleem@gmail.com>>
Sent: 26 July 2021 14:45
To: Louise Lister <Louise.Lister@iop.org<mailto:Louise.Lister@iop.org>>
Cc: w3c-wai-ig@w3.org<mailto:w3c-wai-ig@w3.org>
Subject: Re: qq on mailto links

Hi,
    Most web/browser based email clients handle "mailto:" as expected. Yes, often the behavior on web pages might be annoying.
I like how Craiglist handles it i.e. with expand-collapse reply button which gives you options to use "mailto:" link or links to open using one of the popular email services.


[cid:image001.png@01D78216.F91C45B0]
Thank you,
Ashraf




On Mon, Jul 26, 2021 at 7:51 AM Louise Lister <Louise.Lister@iop.org<mailto:Louise.Lister@iop.org>> wrote:

Hello,

I hope you are all having a good day.

We are currently in the process of improving our hyperlinks across the website and wondered what the deal was with mailto: links. For links that open in a new window, we will signpost that the link ‘opens in a new window’, but what happens with email because if they use Outlook, it will open in their default email client, and if they use a browser-based email client set up then it will open in a new window ( but it’s not one size fits all).

Is it best in this case to have some hidden text that says, “send email”, or, “opens in new browser or application”? Does anyone have examples of how they have handled it? These links don’t merit being replaced by forms, so I am left with mailto abc@123.com<mailto:abc@123.com> style links instead.

Or is it obvious that as email it will do what it does and doesn’t need signposting?

I tried looking on WebAIM but had no joy.

Thank you!
Louise

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