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RE: SC 3.3.4

From: Emanuela Gorla <Emanuela@system-concepts.com>
Date: Tue, 28 Apr 2015 12:33:00 +0000
To: "chaals@yandex-team.ru" <chaals@yandex-team.ru>, Priti Rohra <priti.rohra@gmail.com>, "Mattes, Kurt X1" <kurt.x1.mattes@chase.com>
CC: David Woolley <forums@david-woolley.me.uk>, "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
Message-ID: <AM2PR06MB0724C2C206619FF1DA650E3394E80@AM2PR06MB0724.eurprd06.prod.outlook.com>
Thank you all for you replies!

I agree with you all that providing a review screen is really the best solution and I will try to work with the client to see if they can somehow implement it. However, it seems that strictly speaking error validation is sufficient to meet the SC. I think that Priti's suggestion around asking users to review the entered data before submitting each step of the purchasing process could be a good solution if a confirmation screen cannot be implemented.

Thank you all again for your help!

Emanuela

-----Original Message-----
From: chaals@yandex-team.ru [mailto:chaals@yandex-team.ru] 
Sent: 28 April 2015 12:57
To: Priti Rohra; Mattes, Kurt X1
Cc: David Woolley; w3c-wai-ig@w3.org
Subject: Re: SC 3.3.4

28.04.2015, 13:29, "Priti Rohra" <priti.rohra@gmail.com>:
> Hi All,
>
> I believe if we go strictly by the success criteria's definition, if 
> the form checks for errors and presents users with errors it satisfies 
> the SC.

Agreed, but…

> However, a point to remember is that form error will check the inputs 
> as per the set validations but the errors that can happen due to 
> unintentionally pressing a key or incorrectly entering the telephone 
> no. etc and such errors won't be presented as an error. This can cause 
> serious consequences if it is a financial transaction.

Right.

> As an user, I will prefer to have the details reviewed before hitting 
> the Submit/Confirm button.

Likewise.

It is particularly important for users who cannot remember all the information they entered several screens ago - which applies especially to people with cognitive disabilities, but really to most people most of the time.

> Having said that if it is not technically possible to edit the entered 
> data, how about including an Alert as soon as users fill up the first 
> step and hits the submit button and including a check box that
> confirms: I have reviewed the details  entered... The alert should 
> also clearly mention that details once submitted can not be changed.
>
> This will help meet the SC and take care of the user's requirements.

Actually this meets the success criteria, but IMHO doesn't do such a great job of meeting the user's requirements.

At the very least there should be a review of the complete transaction, which allows the user to continue or abandon and start again if desired. It may or may not meet the success criteria, but it is widely used in the real world, where a lot of transaction systems seem to be pretty horrible to work with.

It is certainly better than assuming people remember all the details when they get to the last step.

Essentially, I am afraid the issue boils down to one of people having second-rate backend systems, and not wanting to change those - which is understandable… if unfortunate.

cheers

Chaals

> Regards,
> Priti Rohra
>
> On 4/27/15, Mattes, Kurt X1 <Kurt.X1.Mattes@chase.com> wrote:
>>  Personally I prefer a final verification screen prior to submitting 
>> a form
>>  with any financial implications. However, in a longer multi-step 
>> process
>>  verification at each step may be easier for people with cognitive
>>  disabilities as long as it affords an easy way to locate and correct 
>> any
>>  errant user provided information.
>>
>>  Regards,
>>  Kurt Mattes
>>  VP - eCAT ADA Controls | JPMorgan Chase
>>
>>  ________________________________________
>>  From: David Woolley [forums@david-woolley.me.uk]
>>  Sent: 27 April 2015 AM 07:07:17
>>  To: w3c-wai-ig@w3.org
>>  Subject: Re: SC 3.3.4
>>
>>  On 27/04/15 10:49, Emanuela Gorla wrote:
>>>  I still believe that a review screen that allows users to check and
>>>  correct information is the best solution. However, would a website 
>>> that
>>>  does not have a review screen but checks for input errors on each 
>>> form
>>>  of a purchasing process satisfy SC 3.3.4?
>>  What are the consequences of entering invalid data?  How easy is it 
>> to
>>  correct later?  Can correction be done at no cost to the user.
>>
>>  Anything that involves a payment, and especially if shipping, or
>>  customisation, or non-refundable commission costs may be incurred,
>>  really needs a review screen.  Statistical information that will be
>>  anonymised, probably doesn't, as long as a few errors will not
>>  significantly distort the results.
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--
Charles McCathie Nevile - web standards - CTO Office, Yandex chaals@yandex-team.ru - - - Find more at http://yandex.com


Received on Tuesday, 28 April 2015 12:33:30 UTC

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