- From: Matthew Smith <matt@kbc.net.au>
- Date: Tue, 17 Jan 2006 15:27:10 +1030
- To: WAI Interest Group <w3c-wai-ig@w3.org>
Hi All Can anyone comment on the current situation regarding the accessibility of Internet banking products in Australia? I'm using CBA for my business banking - they seem to be sharpening up their act (works in Lynx at any rate), but would be interested to hear about the others. I'm about to vote with my feet from my Credit Union - poor usability was one thing, the frames-based system with graphical links (no alt text) really annoyed me (a blank screen in Lynx is not a good way to win friends), but the final straw was a secondary verification process using scripts and icons (no alt text again and a horrible image map). Whatever may be happening on an accessibility front in the banking sector, it would be nice if the Internet banking call centre staff were briefed so that "accessibility" doesn't mean "I want my password reset". Cheers M -- Matthew Smith IT Consultancy & Web Application Development
Received on Tuesday, 17 January 2006 04:57:19 UTC