Re: AOL drops e-mail address for accessibility

Andrew,

Thanks for finding an AOL webpage with substantive information on it.  The
only web page identified on the AOL home page or in the site's site map is:

http://corp.aol.com/accessibility.html

This is the AOL accessibility policy.  I only could find an e-mail method to
contact AOL on this page.  It was this page on which I based my comments.
It appears that the page you identified is not linked to from this page.

Kelly

----- Original Message -----
From: "Andrew Kirkpatrick" <andrew_kirkpatrick@wgbh.org>
To: "'Kelly Pierce'" <kpierce2000@earthlink.net>; <w3c-wai-ig@w3.org>
Sent: Saturday, March 27, 2004 1:00 PM
Subject: RE: AOL drops e-mail address for accessibility


> > **let's see what some of the problems have been in the last few days:
> >
> > *e-mail bounces from highly publicized address specifically
> > established for accessibility.
>
> Not a good thing, although it appears to be an isolated incident.
> >
> > *No telephone contact on access issues if e-mail is inoperative
>
> I'm not making excuses for AOL, but I see this more often all the time.
> They do have telephone numbers for support on the same page as the email
> address.  The numbers are more general, but they are listed on the
> accessibility page, so one would hope that the operators are able to offer
> help or a referral.
> http://www.aol.com/accessibility/find_more_help/index.html
>
> > *Highly publicized AOL accessibility website that speaks
> > mostly about the AOL online service and not other products
> > such as AIM or the AOL Radio product or AOL media player.
>
> You're right, there could be better info there.
>
> > *AOL Media Player help file that says nothing about accessibility.
>
> Again, improvements are needed.
>
> > Taken together, these items represent something more than an
> > isolated and specific issue.  considering the enormous
> > resources of Time Warner, the world's largest media and
> > entertainment company of which AOL is a part, we should have
> > a more coordinated and comprehensive response to accessibility.
>
> There have been a few exchanges about this, and I feel like you have
> clarified additional points that you may have had in mind when you stated
> that AOL access was not a functioning concept.  I think that you have
stated
> the basis for your opinion much more clearly and with this additional
> information people can better make up their own mind.  My reaction was to
> the idea that an inaccessible embedded media player and a bounced email
> equates to "AOL (or any company) doesn't care about accessibility".  It's
> just not enough information.
>
> AWK
>
>
>

Received on Saturday, 27 March 2004 14:38:17 UTC