- From: david poehlman <poehlman1@comcast.net>
- Date: Mon, 21 Jun 2004 08:47:03 -0400
- To: "wai-ig list" <w3c-wai-ig@w3.org>
----- Original Message ----- From: "Joe Harcz" <michiganadapt@peoplepc.com> To: "Blind Democracy Discussion List" <blind-democracy@octothorp.org> Cc: <acb-chat@acb.org> Sent: Monday, June 21, 2004 7:45 AM Subject: online obstacles discourage blind MercuryNews.com | 06/21/2004 | ONLINE OBSTACLES DISCOURAGE THE BLIND FROM LOGGING ON Monday, Jun 21, 2004 ONLINE OBSTACLES DISCOURAGE THE BLIND FROM LOGGING ON By K. Oanh Ha Mercury News It's mid-morning, but Barbara Rhodes sits in front of her computer in complete darkness, with the lights dimmed, shades drawn and computer screen turned off. A robotic voice fills the room: ``A small penis will embarrass you.'' ``Get it up tonight!'' ``Hi hottie!'' Rhodes quickly presses the down arrow after each e-mail message. ``I hate it. I just hate it,'' said Rhodes, who lives in San Jose. ``It's a robber -- of my time.'' For those who are blind or visually impaired, spam is just one of many daunting obstacles they encounter when venturing online. It's been more than five years since the federal government brought the issue to a forefront when it mandated that government Web sites and those of its suppliers must be accessible by people with disabilities. But many report the online world is still rife with digital roadblocks. The answer, activists say, is to universally implement consistent Web standards that ensure accessibility and usability. ``There's a house full of good intent,'' said Kenneth Frasse, executive director of Santa Clara Valley Blind Center. ``But progress hasn't been made.'' ``Things have improved a little bit but not appreciatively,'' added Frasse, who is blind. ``There are still more sites that are inaccessible than that are accessible.'' To be sure, with nearly one in five Americans suffering from a disability, the blind aren't the only group that struggles with the Web. The solutions to making the online world more available to people who are blind can often serve people with a wide range of disabilities. ``Whether someone is deaf, has physical disabilities or cognitive disabilities, the needs and solutions are so complementary,'' said Judy Brewer, director of the Web Accessibility Initiative at the World Wide Web Consortium, an international non-profit group that sets technology standards for the Web. Visual roadblocks The blind, however, are most obviously affected by obstacles online. >From Webcams to graphics to video, things that the sighted may take for granted often are stumbling blocks to people who are blind or visually impaired. On this day, Rhodes tried to cruise a Napa Valley Web site for information about wineries. Rhodes, who moonlights as a Web accessibility consultant, uses screen reader software. The software is essentially a voice synthesizer that ``reads'' what's on the page by interpreting the Web site's underlying code. The graphics on the Napa Valley page -- large vines with drooping grapes -- threw off her screen reader, which could only interpret it as ``gif.'' The links on the page, as written in the source code, were not descriptive enough. Though sighted surfers could easily see the link for ``Featured New Listings,'' it was coded only as, ``Featured.'' Often, a link might be read back simply as ``link here.'' In the end, Rhodes gave up. Recently, she also tried to buy tickets online and never got beyond the home page of JetBlue. Though there were icons and links for ``Buying tickets,'' the screen reader spit back gibberish. She had to call the airline and purchase her ticket over the phone. ``I just want to be able to do what everyone else can,'' said Rhodes. ``I'm resentful when I can't get access to things on the Web.'' Limited access For blind users, Web pages are full of hurdles. PDF files often can't be read by the screen readers, which usually recognizes them as graphics. Flash movies, as well as Java script, are generally incomprehensible too. If the screen reader doesn't see a description of what's on the page in the source code, it may not even detect anything is there. Web site developers often don't even bother to write captions or descriptions for graphic elements. Pop-up ads, which are increasingly prevalent, sometimes cause the reader to jump from reading what's on the screen to what's inside the pop-up ad. Some blind people say they get so frustrated with not being able to navigate around on the Web that they hardly use it at all. Few jump from link to link, and usually they get onto the Internet only to get specific information. These individuals, like IBM programmer TV Raman, say they rarely venture beyond the sites they are familiar with. ``I only cruise the Web through Google,'' said IBM programmer Raman, who is working with the World Wide Web Consortium, also known as W3C, on accessibility issues. ``I never go to a top level home page. It's too confusing to try to navigate a site you don't know.'' It's easier to achieve large-scale accessibility if everyone can agree on the same standards -- and if they're applied consistently as the Web is built, said Brewer of W3C. The group's guidelines now are widely viewed as the presumptive standard for Web accessibility. They cover not only the content of Web pages, but also the tools used to write the content as well as the Internet browser or media player that interprets the content. Businesses also need to understand it makes financial sense to have products that are accessible by everyone, said Brewer. Security standards ``It costs more money to retrofit products,'' said Jamie Armistead, Bank of America's senior vice president for e-commerce. ``It doesn't cost appreciably more money to do it right the first time.'' Bank of America started its Web accessibility group two years ago and follows the standards set by W3C. The challenge is to get suppliers the company uses to sign onto the same standards, he said. ``The more companies that adopt these standards, the easier it is for all of us to follow them.'' For added security and to ensure that a human -- and not robotic software is filling out information -- many secure sites require users to type in a displayed password on the screen. Automated screen readers can't recognize the verification passwords. That problem can be mitigated by including an audio file that a visually impaired person downloads to have the password read to them, so that they can then manually enter the password. Rhodes has experienced that particular problem often. Her usual response is to ``bug the company'' until they take action to make it accessible. Despite her difficulties online, Rhodes stressed that her Internet experience has dramatically improved since she first began using computers in the 1980s. ``My computer is my connection to the outside world,'' she said. Yet Rhodes, who sits on the Metropolitan Transportation Commission's Web accessibility committee, still hasn't figured out what to do about spam. For now, the only stop-gap measure is to crank her voice synthesizer so it reads to her at warp speed. As she deletes the spam, she shrugs in resignation: ``This is annoying, but this is a problem for everyone.'' IF YOU'RE INTERESTED The World Wide Web Consortium's Web site is at www.w3.org. Contact K. Oanh Ha at kha@mercurynews.com or (408) 278-3457. ---------------------------------------------------------------------------- ---- _______________________________________________ Blind-Democracy mailing list Blind-Democracy@octothorp.org http://www.octothorp.org/mailman/listinfo/blind-democracy
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