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Status Update on ADA Web Access Complaints; ADA Kiosk Complaint

From: Waddell, Cynthia <cynthia.waddell@ci.sj.ca.us>
Date: Tue, 03 Nov 1998 11:31:23 -0800
To: "'Multiple recipients on list'" <uaccess-1@trace.wisc.edu>, "'W3C interest group'" <w3c-wai-ig@w3.org>
Message-id: <3EC0FC2EAE6AD1118D5100AA00DCD88301E67BAB@SJ_EXCHANGE>
For your information, an Americans with Disabilities Act (ADA) complaint has
been filed with the Metropolitan Transportation Commission and with the
State of California Office of the Controller for failure to provide
accessible web home pages.  

In addition, a settlement agreement has been reached with the City and
County of San Francisco, CA concerning inaccessible kiosks.  The agreement
includes the following provisions:

1) vendor must make the kiosk accessible to and usable by persons who are
partially sighted, fully blind, or have no vision, including without
limitation the installation of auditory responses and cues to touch screen
input; that the vendor must make the kiosk usable by persons with physical,
cognitive and hearing disabilities, including without limitation the
installation of large print, simplified alternative screens, or both, and
captioning of any video or pictorial presentation; that the vendor install
navigational aids for the blind such as "Talking Signs" on the kiosk;

2) that the Department of Public Works (DPW) will include the disability
community in the development of the accessibility elements; that the DPW
will not authorize any new kiosks, nor extend the permit for the existing
kiosk, until the kiosks has complied with the accessibility features; that
all new programs, activities, services and facilities under the control of
the DPW will be reviewed for disability access by the Disability Access

3)  that the DPW will provide at least 12 hours of ADA Title II training for
all project managers, architects, engineers and operations staff; that an
additional three hours (in two sessions) of ADA training will be given to
the DPW Director, Deputy Directors and Bureau Managers; that the ADA
Coordinator will provide fifteen hours of educational information/training
sessions annually for the public to inform them of their rights under ADA
Title II.

Cynthia D. Waddell

Cynthia D. Waddell   Cynthia.Waddell@ci.sj.ca.us
ADA Coordinator       City of San Jose, CA

801 North First Street, Room 460
San Jose, California 95110-1704
(408)971-0134 TTY
(408)277-3885 FAX
Received on Tuesday, 3 November 1998 14:35:47 UTC

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