Re: Rapid Response Team

Hi Andrew


EOs role is outreach and education -   but not interpretation of the  
guidelines or repairing and copyediting our working documents  
(Understanding and Techniques docs).

This  Rapid Response group would

1) Triage the requests and refer people elsewhere when their questions  
should be sent/handled elsewhere

2) Handling the easy one where we need to fix our docs

3) Draft answers to the hard ones - for review of the full group and  
then fixing out docs.

We have found that some things are easier to cover in context so we  
have talked about a casebook to capture some things that are not clear  
from our docs but hard to cover by changes in our docs.   That is  
still under discussion though.


Gregg
-----------------------


On Jul 14, 2009, at 10:57 AM, Andrew Kirkpatrick wrote:

> My gut is that we don’t want to be the gatekeepers for this  
> information.  We’ve written the document, if it isn’t clear, than  
> Education and Outreach is the group to respond to questions or  
> provide resources to help explain – isn’t that the EO role? If EO  
> needs WCAG WG comment, they can ask us for it.
>
> I’d say that the WCAG WG shouldn’t even be receiving the emails with  
> questions like this, and if we do they should be immediately routed  
> to EO.
>
> Thanks,
> AWK
>
> Andrew Kirkpatrick
>
> Senior Product Manager, Accessibility
>
> Adobe Systems
>
> akirkpat@adobe.com
>
> From: w3c-wai-gl-request@w3.org [mailto:w3c-wai-gl-request@w3.org]  
> On Behalf Of Gregg Vanderheiden
> Sent: Monday, July 13, 2009 8:56 AM
> To: GLWAI Guidelines WG org
> Subject: Rapid Response Team
>
>
>
> Hi WG members,
>
> We are getting a number of emails in on the public comment list  
> asking for clarification on this or that thing regarding WCAG.
>
> These seem to fall into three general categories:
>
> 1) people wanting advice on how to design something on their web  
> site (or wanting pages evaluated).
> 2) people wondering if some piece of their site conforms.  (Does  
> this pass SC xxxx?)
> 3) people asking a question about a concept and if it satisfies a  
> technique or SC
> 4) people asking questions about wording in one of the documents.
>
> For #1 and #2 we are generally asking them to talk to professionals  
> in the field.
>
> But
>  -  for questions that uncover places where we need to be clearer in  
> the wording in our documents - or add wording
>
>  - And for new techniques or approaches that may meet our SC but we  
> do not have documented
>
> We want to be able to respond as we can and add to our documentation.
>
> Sometimes we need to take something to the group and discuss.  But  
> often we know the answer even if it isn't clear in our documentation.
>
> For this latter group - we would like to turn the questions around  
> sooner than putting them through the whole group review process (log  
> them in, have them wait til turn comes up, prepare response, put on  
> schedule for discussion at WG meeting etc.)
>
> The idea is to have a Rapid Response Team  that would pre-screen the  
> items coming in.  Separate out the Type #1 and #2 and send a note  
> referring them off to someplace (that can handle their questions on  
> a more timely basis).
>
> Then id which #3 or #4 items are straightforward enough that an  
> answer can be just drafted and sent back to the person - and also  
> either added in the Understanding doc or listed in a CaseBook (a  
> kind of technical FAQ).    The WG can review these later to catch  
> any errors but they can be done as a block.
>
> The #3 and #4 items needed WG review would be logged in, a note sent  
> to the commenter telling them they are queued up and will be  
> answered in turn,  and then the comment go through the longer process.
>
>
>
> So now we need volunteers for the Rapid Response Team.   (if we get  
> enough volunteers we will rotate members to spread the load)
>
> remember this team will just    1) sort   2) answer quick easy ones  
> and 3) pass the rest on for logging or sending of referral letters.
>
> thanks
>
>
> Gregg
> -----------------------
> Gregg Vanderheiden Ph.D.
> Director Trace R&D Center
> Professor Industrial & Systems Engineering
> and Biomedical Engineering
> University of Wisconsin-Madison
>
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