Fwd: Alertbox: First Rule of Usability? Don't Listen to Users

Jakob Nielsen's Alertbox for August 5 is now online at:
http://www.useit.com/alertbox/20010805.html

To design an easy-to-use interface, pay attention to what users do, not
what they say. Self-reported claims are unreliable, as are user
speculations about future behavior.

Received on Sunday, 5 August 2001 18:41:52 UTC