- From: Robert Neff <robneff@home.com>
- Date: Mon, 20 Dec 1999 23:13:40 -0500
- To: "Scott Luebking" <phoenixl@netcom.com>, <w3c-wai-gl@w3.org>
- Cc: <w3c-wai-eo@w3.org>, "Work-Robert Neff" <Robert.Neff@usmint.treas.gov>
we will be doing personalization soon. we can include this in our requirements matrix and see how it works out. Personalization also depends on the software selected. There are some high-end packages like Vignette story server and others. by the way, need to convince marketing there are 31 million PWD who are a market force. Most marketing execs want to see numbers who buy at the site. I see personalization as a convincing way because there is no way to tell who is hiting us with screen readers. i am for it! /rob ----- Original Message ----- From: Scott Luebking <phoenixl@netcom.com> To: <w3c-wai-gl@w3.org> Sent: Wednesday, December 15, 1999 6:01 PM Subject: Personalized web pages > Hi, > This morning I was meeting with technology people at a bank about some > technology access issues. One topic which came up was about the > trend towards personalized web pages for customers like at MyYahoo, etc. > One of the questions was how to make it easy to use by blind people. > I basically said that there are different views of the issues. Some > blind people want to use the same web pages as sighted people even if they > are harder to use. Other blind people prefer that web pages > be easy to use. (As one blind user quipped "I'm willing to show the > world one day a month that I can use the same web pages as sighted > if I can have the rest of the month to take the easy route". ) > > Now, if a bank can generate the personalized web pages in different > languages to make it more convenient for the customer, why shouldn't the bank > also generate the personalized web pages to be as easy to use as possible > by blind users? If the personalized web pages for blind users are designed > to be as easy to use by as wide a range of blind customers as possible, > that would mean that blind users with less cognitive skill or access > technology acumen would also have their needs addressed. From a business > perspective, doesn't it make sense to include as many customer needs as > possible in the design? As one bank person asked, how many customers > would reject a service because it is too simple to use? > > Scott >
Received on Monday, 20 December 1999 23:22:22 UTC