- From: Youakim BADR <youakim.badr@insa-lyon.fr>
- Date: Tue, 03 Jun 2008 22:05:03 +0200
- To: Youakim BADR <youakim.badr@insa-lyon.fr>
############################ Call for Book Chapters
############################
Computational Intelligence in Services Sciences
To be published by Springer Verlag
in the series "Studies in Computational Intelligence"
http://serviceware.insa-lyon.fr/ciss.htm
####################################################################################
Description
------------
Services --not goods-- are considered the fundamental sources of
competitiveness and the core of productivity in the 21st century. A
shift has occurred: goods, tangible resources and transactions have
been replaced by an emphasis on service, intangible resources, and
relationships. Although the service sector accounts for more than 70%
of total value added in OECD countries, services lack theoretical
backgrounds and robust research related to service quality, customer
satisfaction, service delivery and value co-production. Due to
socio-technical-organisational and multi-disciplinarily natures of
services and their characteristics, service systems are highly complex
to study and design. This leads to a poor understanding as to how key
decisions in fields such as social sciences, mathematics, engineering
and economics will impact the service system to be innovative and
value creating. The application of Information and Communication
Technologies (ICT) has the potential to enable the digital
transformation of service activities into e-commerce models and
computational e-service components but these technologies lacks novel
intelligent tools, models, systems and methodologies to compete in the
new knowledge-based economy.
In this book, we would like to gather latest advances of various
topics in computational intelligence techniques and report how firms
can gain competitive advantages by applying these techniques to
understand, design and simulate innovative ICT-enabled services such
as e-services and new e-commerce approaches. We would like also to
join academia and industrial initiatives to establish the new
multi-disciplinary research of services sciences.
Studies which address computational intelligence techniques,
socio-technical-organisational aspects of services are cordially
invited. All aspects of novel intelligent services are of interest in
particular e-commerce, e-services, value co-production, service
quality, customer satisfaction or service delivery. Survey articles
that emphasize the research and application of computational
intelligence in any of these domains are greatly welcome.
The primary target audience for the book includes researchers,
scholars and developers who are interested in computational
intelligence and services sciences with particular emphasis on
e-commerce and e-service models, tools and techniques. The book will
include several volumes and will be organized in self-contained
chapters to provide greatest reading flexibility.
Topics
-------
The book will cover a broad set of computational intelligence
techniques, with particular emphasis on soft computing. Methods such
as (but not restricted to);
* Neural Networks * Artificial Immune Systems
* Intelligent Case-based Reasoning * Artificial Immune Systems
* Fuzzy Logic * Ontologies
* Genetic Algorithms * Reinforcement Learning
* Multivalued Logic * Semantic Networks
* Evolutionary Programming * Semantic Networks
* Rough Sets * Knowledge Management
* Intelligent Agents * Expert Systems
* Swarm Intelligence * Neuro-Symbolic Approaches
should be applied to the following areas:
* Service Understanding and Design * E-service
* Service Dynamics and Strategy * E-commerce
* Service System and Simulation * E-Business
Topics to be addressed in the book include, but are not limited to:
* Complex Adaptive Service Systems
* Computational Intelligence to Improve e-commerce Sites
* Service Process, Operations and Productivity
* Strategy Development and Implementation of e-commerce
* Service Engineering and Innovations
* Intelligence for Customer Grouping in e-services
* Service Pricing and Marketing
* Organizational and Managerial issues of e-service
* Business Transformation
* Social and psychological issues for e-services
* Information and Knowledge Systems
* Agent-mediated Markets and Auctions
* Quality, Risk, and Management
* Web-based Support Systems
* Theoretical Foundations of e-services
* Game Theoretic Analyses in e-commerce
* Definition, Classification and Formalization of e-services
* Economics of e-commerce
* Modelling, Reasoning for Specifying
* Business-oriented e-commerce
* e-services and Artificial Intelligence Systems
* e-commerce Adoption Models and Frameworks
* Probabilistic Reasoning for Service Systems
* e-Commerce Infrastructure
* Internet Business Models and Adoption
* The Regulatory Environment of e-Commerce
* e-Business Models and Distributed Artificial Intelligence
* Barriers (e.g., technical, social, political, legal) to e-commerce
* Intelligent-based e-shopping, e-marketing and e-advertisement
* National and Organizational Cultures Impacts on e-commerce
* Focused Service Sectors i.e. consulting and personal training
* Mobile e-commerce
* e-Commerce Teaching and Learning
* Distributed Artificial Intelligence in e-commerce Systems
* measurement of e-commerce Readiness and Usage
* Intelligence techniques for Classifying E-Commerce Websites
* e-Security, Trust and Privacy of e-commerce
* Economic and Game theoretic Design and Analysis
* Computational Intelligence for Risk Analysis in e-commerce
* Other Service Relevant Topics
Submission Guidelines
----------------------
Authors are kindly invited to submit their Short Abstracts through the
submission website <http://serviceware.insa-lyon.fr/ciss.htm> before
June 30th, 2008. This will facilitate the planning of the review
process.
Submissions of Full Chapters are expected before August 15th, 2008.
All submitted chapters will be reviewed by at least three reviewers.
Important Dates
----------------
Deadline for Full Chapter Submission: July 15, 2008
Notification of Acceptance/Rejection of Chapters: August 30, 2008
Deadline for Submission of Final Chapters: September 15, 2008
Publication of the Book: End of 2008
Volume Editors
--------------
- Youakim Badr (Main Contact: youakim.badr@insa-lyon.fr)
INSA de Lyon, France
URL: http://www.insa-lyon.fr/liesp
- Ajith Abraham
Norwegian University of Science & Technology, Norway
URL: http://www.softcomputing.net
- Aboul-Ella Hassanien
Kuwait University, Kuwait
URL: http://www.cba.edu.kw/abo
- Kwei-Jay Lin
University of California, Irvine, USA
URL: http://gram.eng.uci.edu/~klin/
Received on Tuesday, 3 June 2008 20:05:47 UTC