[Bug 19448] New: We are getting overwhelmed with feedback - get volunteers on board, and other ideas

https://www.w3.org/Bugs/Public/show_bug.cgi?id=19448

          Priority: P2
            Bug ID: 19448
                CC: eliotgra@microsoft.com, schepers@w3.org
          Assignee: public-webplatform-bugs@w3.org
           Summary: We are getting overwhelmed with feedback - get
                    volunteers on board, and other ideas
        QA Contact: public-webplatform-bugs@w3.org
          Severity: normal
    Classification: Unclassified
                OS: All
          Reporter: cmills@w3.org
          Hardware: PC
            Status: NEW
           Version: unspecified
         Component: default
           Product: webplatform.org

Divya's ideas:

1. Ask for help on Twitter (or other channels of communication) for an Ops team
on IRC
2. Do a basic vetting of positive responses back. Send them a basic list of
what to disapprove of and what kind of users should be banned/muted
3. Select about 10 of them to man the IRC channel so most time zones are
covered.
4. Check the logs to make sure the ops are doing their job once a day or more.


And:

With any new initiative, it is vital that there is strict moderation and
control on the community-service areas, because this is when most people eager
to help or contribute join and then get disappointed & leave when they see
childish or spammy content that appears to have no love from the creators of
these communities.

I feel the IRC channel and the 'forums' (why call them forums if they are Q&A?)
have started looking ignored. I have tried my best to be an active admin (I had
to shut down like 4 or 5 spammers on the IRC channel within seconds of each
other) but I cant be doing this 24/7. Ideally, representatives of W3C or
perhaps whoever is engaged full-time with this initiative must take turns to
make sure there is active moderation for most parts of the day (I understand
not all timezones can be covered, but if we can get 80% coverage that would be
great). 

To this end, I think what would mitigate some of these spammers is:
1. Remove WebIRC from the site, point people to IRC clients and a gentle
introduction to IRC and focus on providing details on IRC channel info.
https://www.w3.org/Bugs/Public/show_bug.cgi?id=19430

2. Make sure spammers do not register on the site:
https://www.w3.org/Bugs/Public/show_bug.cgi?id=19429

I am sure there are also automated bots that can ban people who flood channel
with same message, I would consider getting one of them (perhaps someone at W3C
may have a bot already?).

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