Credit Card Payment use case

Manu,

Not certain if this is good for the "typical" credit card sale use case .

 

Credit Card Purchase

This scenario outlines a typical card purchase using the 4 corner model.  Janet is buying an Hermes bag online from a resale shop.  

 

Negotiation of Purchase Terms

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Discovery of Offer: ... Janet searches her favorite resale shop online to discover a gently used Hermes purse she has always wanted.  

 

Agreement on Terms: ... Janet selects the bag and puts it into the shopping cart before others have a chance to buy it.  She agrees with the shipping terms and the amount of insurance paid for by the sender (seller).

 

Application of Marketing Elements: ... At the time of reviewing the shopping cart, she is asked if she would like the scarf which goes with the purse and contains authenticity documentation as part of the sale.

 

Negotiation of Payment Instruments

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Discovery of Accepted Schemes: ... The site takes Discover/MasterCard/Visa/debit along with secured money order, Bitcoin, Google Wallet and ApplePay.

 

Selection of Payment Instruments: ... Janet selects her points card which will award one point per dollar spent.

 

Authentication to Access Instruments: ... Janet selects the account number already stored from previous purchases (or enters her PAN) and is asked for the CVC on the back of the card and billing address for the card used.

 

Payment Processing

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Initiation of Processing: ... The eCommerce site now initiates a payment request for authorization from the seller's payment card processor.

 

Verification of Available Funds: ... An authorization is then stored for the purchase and set for capture in the overnight file sent to the payment card processor.  The payment card processor receives the validity of the card and funds available (auth) from Janet's issuing bank.  

 

Authorization of Transfer: ... The eCommerce software now releases the product for shipping to Janet.

 

Completion of Transfer: ... In the evening when the seller leaves for the day, the closing for the next day's sales is complete and file sent to the processor for capture/clearing.

 

Delivery of Product/Receipt

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Delivery of Receipt: ... The eCommerce software produces a receipt along with the tracking code for the purse to Janet's registered contact email.  Janet receives this email into her email system which also forwards this receipt to her budget software contained on her notebook device.

 

Delivery of Product: ...  The shipping department packs and delivers to the shipper which will provide detailed tracking information through the MyUPS tracking software on Janet's mobile phone.

 

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