Re: Redesign Revisions & UT observations

Hi Shawn & team,

Thanks for all the effort that you put into testing!

On 6 Oct 2017, at 4:10, Shawn Henry wrote:

> Hi all,
>
> First off, thanks a million to all the VISA folks for awesome 
> usability testing! It was sooooo helpful for this redesign project! 
> (and I really enjoyed the chance to spend some f2f time together!)
>
> Two places to look for next steps and to *add your input* from 
> usability testing:
> 1. Prototype Revisions -- including things already agreed upon and 
> things for consideration: 
> https://www.w3.org/WAI/EO/wiki/Redesign_-_October_Revisions

Is there any place to discuss them for more context? (wai-website-design 
on GitHub? I now put some comments inline but it does not feel right.) 
While individually the changes seem minor, all in all, it looks like 
quite a departure from what we currently have.

---

The testing environment is not clear to me, for example

> [visual design] top nav items are too small (from UT participants and 
> EO chairs). Maybe move Web Accessibility Initiative to the right of 
> W3C logo, then have main nav go full width?

What was the tested resolution? On my (relatively high resolution) 
screen the clickable areas are plenty large and if they were larger the 
navigation would fall apart because we had seas of white space. Maybe we 
just have to add a responsive breakpoint for smaller screens.

Also note that I had to make the font slightly smaller because we 
decided to have long words in the navigation (I’m looking at you, 
Accessibility Fundamentals).

Also, I just see that due to an faux pas on my side the clickable area 
of each item is at least 32px less wide than it could be, and there is a 
way to make the clickable area even larger.

(It is not clear if the top nav items are too small to see 
them/recognize them as navigation or if they are hard to click.)

---

> [visual design] Users not grok left nav is "suite" nav. Probably put 
> suite nav below main nav. (Two models on current site: report tool 
> (except we don't want to convey that they need to be done in order), 
> use web (ugly, we know :-))

Why don’t they grok it? Do they think it does not look like 
navigation? Do they think it is something else? The position is pretty 
standard and a horizontal sub navigation only works for a tiny 
percentage of our resources (we can’t put 180 countries of the laws 
and policies resource in a horizontal nav).

The header area of the subnav used to be blue in one of the earlier 
designs. Should we test that?

I think we need to take a whole new look at the navigation.

---

> 2. Observations from UT (not necessarily directly leading to changes): 
>  https://www.w3.org/WAI/EO/wiki/Usability_testing_Oct_2017#Observations_from_UT
>
> Anyone should be able to view those wiki pages, and those in EOWG 
> should be able to edit them -- including: James, Charlotte, Alicia, 
> Caleb.
>
> Timing: We plan to do more usability testing at TPAC 7-9 Nov. As I 
> understand it, the last day Eric can do any significant revisions is 
> Monday 30 October,

Note that we want to have time for testing any significant revisions 
from a technical side, and it looks like there are several (grid, 
navigation, all home page components, …).

> so we need to have most things figured out well before then. (I and 
> others can make some types of minor tweaks after that.)
>
> Alicia, James: There are several visual design changes that we either 
> already agree on, or some people have pretty strong suggestions for. 
> Would it work for Alicia to do those soon, and not wait? It would be 
> so awesome if we could look at revised mock-ups and make some 
> decisions soon. :-)
>
> Charlotte, Sydney, Liz: We noted some things that are known issues 
> with the prototype -- so you don't waste time on those in reporting. 
> Those are in two places:
> * Things we already fixed in the prototype: 
> https://www.w3.org/WAI/EO/wiki/Usability_testing_Oct_2017#Known_prototype_issues
> * Things we haven't fixed yet: 
> https://www.w3.org/WAI/EO/wiki/Redesign_-_October_Revisions#Prototype_not_done_yet
>
> OK, all for now.
>
> Thanks, y'all!!!
>
> ~Shawn

Thanks again for the great work, this will help us a lot.

Eric

--

Eric Eggert
Web Accessibility Specialist
Web Accessibility Initiative (WAI) at World Wide Web Consortium (W3C)